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Contact Centre Agent
3 months ago
TSYS Managed Services
EMEA (TMS EMEA) has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions.
Do you have a passion for helping others and have top class negotiating skills? Then this is the role for you
We are currently recruiting for multiple part-time roles to join our team in Milton Keynes, working
Mornings (5am - 9am) Mon - Fri 20hrs. We are offering a competitive hourly rate of
£10.82 per hour plus excellent benefits, with
Part Time, permanent position available.
Now offering unsociable hour's allowance, please see benefits below
Key responsibilities:
- Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client
- Contacting customers to establish authenticity of transactions, following correct internal procedure
- Adopting appropriate questioning techniques to deal with card holders
- Handling queries to the satisfaction of the customer and the department
- Taking appropriate preventative action in order to minimise losses to the client
- Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met.
- Resolution of nontechnical queries
- Have previous contact centre experience (desirable), preferably in the financial industry
- Have credit card/ banking industry experience
- Have excellent communication skills
- Be enthusiastic and flexible with the ability to work as part of a team
Benefits:
As well as a competitive salary, ongoing training and a fast paced, fun working environment this role comes with the following benefits
- Unsociable hours allowance: An additional £1.50 per hour for any shift or partshift worked between 07:00 08:00 Mon-Fri /17:00 20:00 Mon-Fri / 08:0020:00 Sat&Sun
- Life Insurance x1 Salary (Can be increased to x4 at additional cost)
- Full Training provided
- MediCash Health Care Plan
Pension (Employee 5%
- Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy or sell additional leave
- Enhanced Sick Pay 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay (12 Weeks Full Pay after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay
- After 26 weeks in employment)
- Shared Parental Leave (12 Weeks Full Pay after 26 weeks in employment)
- Bereavement Leave (5 Days Leave at Full Pay)
- Dependent Leave (2 Days at Full Pay)
- Free onsite parking with 24/7 security
- Subsidized Canteen (with great breakfast)
APPLY now
Job Type:
Part-time
Part-time hours: 20 per week
Salary:
£10.82 per hour
Benefits:
- Onsite parking
Work Location:
In person
