Current jobs related to Head of Client Services Centre Lead - Milton Keynes, Milton Keynes - BSI
-
Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeJob Title: Network Operations Centre Head of Service DeliveryAt Air IT Limited, we are seeking a highly skilled and experienced professional to fill the role of Network Operations Centre Head of Service Delivery. This is a key position that will be responsible for managing the NOC lifecycle experience for the Group.Key Responsibilities:Develop and manage...
-
Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeJob Title: Network Operations Centre Head of Service DeliveryAt Air IT Limited, we are seeking a highly skilled and experienced professional to fill the role of Network Operations Centre Head of Service Delivery. This is a key position that will be responsible for managing the NOC lifecycle experience for the Group.Key Responsibilities:Develop and manage...
-
Head of Service Design Lead
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom The Open University UK Full timeAbout the RoleThe Open University UK is seeking a highly experienced Service Design leader to join our Design Profession as the Head of Service Design. As a key member of our Design team, you will be responsible for leading a team of Service Designers and working closely with senior stakeholders to deliver products and services that meet user needs and...
-
Security Operations Centre Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom VIQU Limited Full timeJob Title: SOC LeadDescription:The role of SOC Lead is to oversee the Security Operations Centre and ensure effective monitoring, detection, and response to security threats. This involves leading the Security Operations Function, managing the 3rd Party SOC Provider, and owning the Security Incident Response process.Key Responsibilities:Lead the Security...
-
Client Services Team Lead
3 days ago
Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full timeAscendant Recruitment, a leading recruitment company in Milton Keynes and Northampton, seeks a highly skilled Client Services Manager to join its team.About the RoleThe ideal candidate will have previous experience in team management within the technology or SAAS industry and/or an understanding of marketing deliverables. The successful applicant will be...
-
Head of Sales
4 days ago
Milton Keynes, Milton Keynes, United Kingdom CyberOne Full timeAbout Us:CyberOne is a leading cybersecurity company in Managed, Detection and Response.We harness the Microsoft Security portfolio, combined with our own proprietary technology, to give complete comprehensive Cyber Security resilience.CyberOne is credited and authorised by the world's leading standards bodies such as the National Cyber Security Centre...
-
Head of Service Design Practice Lead
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom The Open University UK Full timeJob Title: Head of Service Design Practice LeadThe Open University UK is seeking a highly experienced Senior Design Leader to join our Design Profession as the Head of Service Design Practice Lead. This role will be responsible for leading a team of Service Designers and working closely with a Group Product Lead and a Group Engineering Lead to ensure the...
-
Service Team Lead
6 days ago
Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full timeRole SummaryThe Guest Service Supervisor is responsible for leading and managing the Guest Service Team to deliver exceptional quality of service in accordance with Rapport's standards.Key ResponsibilitiesManage the Guest Service Team to achieve operational efficiency and effectiveness.Develop and implement strategies to enhance the guest experience and...
-
Head of Customer Support Team Lead
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeJob Title: Head of Customer SupportGatehouse Bank plc is seeking a highly skilled and experienced Head of Customer Support to join our team. As a key member of our leadership team, you will be responsible for leading our Customer Support function and ensuring that we deliver exceptional customer service to our clients.About the RoleThe Head of Customer...
-
Head of Customer Support Team Lead
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeJob Title: Head of Customer SupportGatehouse Bank plc is seeking a highly skilled and experienced Head of Customer Support to join our team. As a key member of our leadership team, you will be responsible for leading our Customer Support function and ensuring that we deliver exceptional customer service to our clients.About the RoleThe Head of Customer...
-
Guest Service Team Lead
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full timeRole OverviewThe Guest Service Supervisor is a key member of the Rapport Guest Services team, responsible for leading and managing the Guest Service Team to deliver exceptional customer experiences.Key ResponsibilitiesLead and manage the Guest Service Team to ensure seamless delivery of customer services.Develop and implement strategies to enhance customer...
-
Guest Service Team Lead
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full timeRole OverviewThe Guest Service Supervisor is a key member of the Rapport Guest Services team, responsible for leading and managing the Guest Service Team to deliver exceptional customer experiences.Key ResponsibilitiesLead and manage the Guest Service Team to ensure seamless delivery of guest services.Develop and implement strategies to enhance the guest...
-
Guest Service Team Lead
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full timeRole OverviewThe Guest Service Supervisor is a key member of the Rapport Guest Services team, responsible for leading and managing the Guest Service Team to deliver exceptional customer experiences.Key ResponsibilitiesLead and manage the Guest Service Team to ensure seamless delivery of guest services.Develop and implement strategies to enhance the guest...
-
Automotive Centre Manager
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Northampton Business Directory Full timeJob DescriptionWe are seeking a skilled Centre Manager to lead our community centre. This is a fantastic opportunity to join a dynamic team and contribute to the success of our organisation.Key ResponsibilitiesTeam Management: Provide leadership and guidance to a small team of staff, ensuring they have the necessary skills and resources to perform their...
-
Head of Enterprise Service Testing Chapter
5 days ago
Milton Keynes, Milton Keynes, United Kingdom undisclosed Full timeJob Description:Head of Enterprise Service Testing ChapterWe are looking for a skilled Head of Enterprise Service Testing Chapter to join our team at Undisclosed. As a key member of our organization, you will be responsible for improving productivity and efficiency in QA activities by enhancing testing automation levels, adopting tools, KPIs, and...
-
Client Account Lead
2 months ago
Milton Keynes, Milton Keynes, United Kingdom 0201 CSC Computer Sciences Ltd Full timeJob Title: Client Account LeadAbout the Role:We are seeking a highly motivated and experienced Client Account Lead to join our team at DXC Technology. As a Client Account Lead, you will be responsible for managing and growing multiple customer accounts in the insurance industry, with a focus on the commercial and specialty segment.Key Responsibilities:Manage...
-
Client Account Lead
2 months ago
Milton Keynes, Milton Keynes, United Kingdom 0201 CSC Computer Sciences Ltd Full timeJob Title: Client Account LeadAbout the Role:We are seeking a highly motivated and experienced Client Account Lead to join our team at DXC Technology. As a Client Account Lead, you will be responsible for managing and growing multiple customer accounts in the insurance industry, with a focus on the commercial and specialty segment.Key Responsibilities:Manage...
-
Bowling Centre Manager
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Hollywood Bowl Group Full timeAbout the RoleWe're seeking a highly motivated and customer-focused Team Leader to join our team at Hollywood Bowl Group. As a Team Leader, you'll play a key role in ensuring our customers have an unforgettable experience in our centres.Key ResponsibilitiesLead and inspire the team on shift to deliver exceptional customer serviceEnsure the centre is set up...
-
Configuration Centre Supervisor
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Celestra Limited Full timeAbout the Role:The Configuration Centre Supervisor will be responsible for the day-to-day management of the Configuration Centre, including assigning tasks to technicians, managing stock, and ensuring adherence to processes and quality standards.Key Responsibilities:Manage the Configuration Centre team, including assigning tasks and monitoring...
-
Client Account Lead
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom 0201 CSC Computer Sciences Ltd Full timeJob Title: Client Account LeadAbout the Role:We are seeking a highly motivated and experienced Client Account Lead to join our team at 0201 CSC Computer Sciences Ltd. As a Client Account Lead, you will be responsible for managing and growing multiple customer accounts in the insurance industry, with a focus on the commercial and specialty segment.Key...
Head of Client Services Centre Lead
2 months ago
This senior leadership position is responsible for overseeing the Client Services Centre in the UK and Ireland, ensuring optimal operational efficiency and effective task distribution to achieve business goals.
The ideal candidate will have a strong background in managing a collaborative team, with experience in managing a team of circa 100 people. They will be responsible for planning and forecasting, resource allocation, and ensuring compliance with operational and administrative procedures.
Key Responsibilities- Develop and implement strategic plans to optimize operational efficiency and achieve business objectives.
- Manage a team of Client Managers and external resources to ensure effective task distribution and delivery.
- Proactively manage the team to achieve delivery targets, uphold compliance, and enhance client experience.
- Identify and implement succession plans, manage recruitment, onboarding, and maintain team headcounts.
- Monitor customer satisfaction, address client issues, and enhance client experience.
- Demonstrable leadership experience with a strong operational and contact centre background.
- Strong knowledge of budgetary and forecasting processes.
- Commercial experience with the ability to focus on current and future strategic priorities.
- Ability to coach, train, and develop talented individuals.
BSI is a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services. We are committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.
We offer a competitive total reward package, flexible working hours, ongoing training and development, and a wide range of benefits that you can tailor to suit your lifestyle.
