Customer Services Agent

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Profile Resourcing Limited Full time
Customer Services Agent
Salary - £23,000
Full Time - Mon - Friday 8AM to 4PM or 9AM to 5PM hours a week)
Location - Milton Keynes

We are looking for an experienced Customer Services Agent to join the team. Our client is a world leader in the Automotive space with over 40,000 staff globally.

Based in Milton Keynes, this role will be a key cog in the wheel in servicing the extensivedealership network in the UK.

In this team, your 'customers' are the dealership teams, rather than the end user / consumer.

The key responsibilities for the role are as follows

  • Processing orders / returns of vehicle parts & accessories, working closely with the Warehouse team regarding stock availability
  • Processing return credit and invoices as appropriate
  • Liaising with couriers regarding the delivery of parts & accessories
  • Supporting the Dealer Services Manager with the onboarding of new dealers / dealership teams, helping them to use and understand our systems
  • Liaising with other departments to investigate and resolve claims and queries
  • Maintaining uptodate knowledge of market conditions and issues faced by the Dealer Network through regular and effective communication. Sharing relevant information with the Dealer Services team and manager
  • Excellent customer service skills
  • High level of attention to detail
  • Problem solving skills
  • Good numerical and literacy skills
  • Proficient in Microsoft Office packages, including Excel
  • Knowledge of vehicle parts & accessories is desirable but not essential
  • Automotive industry experience, again desirable but not essential
  • Confident team player with excellent interpersonal skills
  • Excellent communication skills, with a collaborative ethos and the ability to interact with a diverse range of people
  • Flexible in approach, with the ability to reprioritise when required
  • Excellent organisation and timemanagement skills, with the ability to work well under pressure
  • Demonstrates a cando attitude, with the desire and capability to take ownership of area of responsibility

  • Customer Services

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Midpoint Communications Full time

    VACANCY - MILTON KEYNESJob Title: Customer Service Agent - Telecommunications SectorCompany Overview:Join a dynamic and innovative telecommunications company dedicated to providing exceptional customer service experiences. At our company, we believe in connecting people and businesses seamlessly through our advanced technology solutions. As a Customer...


  • Milton Keynes, Milton Keynes, United Kingdom Teletrac Navman Full time

    Customer Success Agent - Retention & Renewals10-month Temporary Maternity CoverAbout Teletrac Navman:Teletrac Navman is a dynamic organization specializing in providing cutting-edge solutions in fleet and asset management. As a global leader in this field, we are committed to facilitating seamless operations for businesses through our innovative technologies...

  • Service Desk Agent

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Teletrac Navman Full time

    1st Line/Tier 1 Service Desk Agent - 9 Months Maternity CoverA RARE OPPORTUNITY to join our Service Desk team and see where it leadsWe are seeking somebody with technical customer support experience in a B2B environment, who will listen carefully, ask the right questions to fully understand the query or technical issue, and take ownership to ensure the...

  • Service Desk Agent

    1 month ago


    Milton Keynes, Milton Keynes, United Kingdom Vontier Full time

    ***RARE OPPORTUNITY*** to join a Global Telematics company and see where it leads... We're a SaaS company with an AI driven telematics solution that uses a scalable cloud ecosystem and connects data from sensors, cameras, mobile and third-party applications into real-time insights.Due to recent growth at Teletrac Navman and internal promotion, we have an...


  • Milton Keynes, Milton Keynes, United Kingdom Response Personnel Ltd Full time £12

    Hours: Monday to Friday 09.00 – x Saturday a month working 09.00 – paid at time and a half) Training fulltime on site for the first 6 weeks, then hybrid 2 days on site and 3 days WFH Responsibilities: Customer Services Advisor Respond efficiently and professionally to incoming calls and provide one call resolution for agents, dealers, field staff and...


  • Milton Keynes, Milton Keynes, United Kingdom Ideal Personnel and Recruitment Solutions Full time

    Our client has a permanent vacancy for a Customer Support Agent to join their Internal Sales Support team. Working 37.5 hours a week, Mon-Thurs 8.30am - 4.45pm and Friday 8.30am - 3.30pm.Key Responsibilities: Build rapport with customers to resolve service issues Create and maintain relationships with key customers and external sales engineers to offer...

  • Viewing Agent

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Advanced Resource Managers UK Full time

    VIEWING AGENT - MILTON KEYNES - PERMANENT - HOME WORKINGOptamor is working with a well-known estate agent, and they currently have a vacancy for a Viewing Agent in the Newark & Grantham area.About You:You will have experience in customer service, hospitality, or real estate, you will be confident and happy to meet people face to face.You must have a full UK...

  • Call Centre Agent

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Osborne Appointments Full time

    Osborne Appointments are supporting a global supply chain solutions provider based in Milton Keynes. We are looking for passionate, people driven individuals to join the team of Maintenance Controllers on a position of Call Centre Agent.Are you passionate about customer service?Have you got previous call centre experience?Do you have some knowledge of...


  • Milton Keynes, Milton Keynes, United Kingdom Response Personnel Ltd Full time

    Customer Service Advisor6-month temporary contract£12.00 per hourHours: Monday to Friday x Saturday a month working paid at time and a half)Training fulltime on site for the first 3 weeks whilst training, then hybrid 2 days on site and 3 days WFHResponsibilities: Customer Services Advisor Respond efficiently and professionally to incoming calls and provide...


  • Milton Keynes, Milton Keynes, United Kingdom Wild Recruitment Full time

    DB-CUSTOMERSERV-24_ :Salary Package: Up to £14.48 per hourLocation: Milton Keynes, EnglandConsultant: DaniellePosted: 15/03/2024Description:Wild are working with a fantastic employer based in Milton Keynes supporting them in looking for a Customer Service Advisor on a temporary basis. This company offer great working environment and many opportunities.As a...


  • Milton Keynes, Milton Keynes, United Kingdom AEX Recruitment Ltd Full time

    Due to continued growth of our clients business, we are now seeking a highly motivated individuals to join their Milton Keynes Operations team on a full-time basis. The positions can be challenging, rewarding and require a high level of commitment. Training will be provided in house by existing members of the Operations team.Responsibilities: Communication...

  • Trainee Estate Agent

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Connells Full time

    Job Title: Trainee Estate AgentCompany: ConnellsConnells is seeking a highly motivated Trainee Estate Agent to join their residential sales team in Milton Keynes. This entry-level role offers great opportunities for career progression and earning potential.Learn all aspects of the Estate Agency modelReceive industry-leading training and developmentHelp...


  • Milton Keynes, Milton Keynes, United Kingdom FMG Repair Services Full time

    Position: Customer Service Advisor Location: FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG Salary: £28,767.00 per year, with company benefits and bonus Hours: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...


  • Milton Keynes, Milton Keynes, United Kingdom FMG Repair Services Full time

    Position:Customer Service AdvisorLocation:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LGSalary:£28,767.00 per year, with company benefits and bonusHours: 45 hours per weekAs a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking customer cars in for...


  • Milton Keynes, Milton Keynes, United Kingdom WILD RECRUITMENT Full time

    Wild are working with a fantastic employer based in Milton Keynes supporting them in looking for Customer Service Advisor's. This company offer great working environment and many opportunities.This is working on a temporary basis.As a Customer Service Advisor, you will contributing towards maintaining the company's reputation for providing a high level of...


  • Milton Keynes, Milton Keynes, United Kingdom Goldman Sachs Full time

    YOUR IMPACTWe're looking for people that have a passion for customer service and digital banking to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?Our Customer Support team covers the opening hours of the contact centre, from 8am to 8pm and staff will be...


  • Milton Keynes, Milton Keynes, United Kingdom bp pulse Full time

    Company Descriptionbp pulse has established itself as the market leader in electric vehicle charging, providing solutions for EV drivers to charge at home, at work and on the road. On our mission to make charging fast and hassle-free, our charging points have been used over30 million times to enable around 200 million miles of zero tailpipe emission...

  • Delivery Agent

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Clancy Group Full time

    DELIVERY AGENT - HEMS:Up to £44,000:Milton Keynes Cotton Valley:_We are innovative_: That's why we need people like you to help us. People who enjoy finding new ways to solve problems and get things done._The Role:As Delivery Agent for our HEMs team, you will work closely with engineers, highways authorities and housing developers to plan, organise and...

  • Live Chat Agent

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom BSI Full time

    Great that you're thinking about a career with BSIJob Title: Live Chat AgentLocation: Milton Keynes with hybrid workingSalary: Up to £24k basic + bonus + benefitsWe are looking to recruit a Live Chat Agent to join our existing Marketing Team based in Milton Keynes on a full-time, permanent basis.About the role:In this role, _ _you will be the first point of...


  • Milton Keynes, Milton Keynes, United Kingdom Volkswagen Financial Services (UK) LTD Full time

    Customer Service Team Leader - Full Time PermanentHybrid Role - Milton KeynesSalary Starting from £29, Days Holiday, Company Car Scheme and other Generous BenefitsClosing Date: 13th June 2024If you are passionate about people and Customers this is an exciting opportunity to lead a team of Customer Service Advisors who are responsible for providing a high...