Customer Services

7 days ago


Milton Keynes, Milton Keynes, United Kingdom Midpoint Communications Full time

VACANCY - MILTON KEYNES

Job Title:
Customer Service Agent - Telecommunications Sector

Company Overview:
Join a dynamic and innovative telecommunications company dedicated to providing exceptional customer service experiences. At our company, we believe in connecting people and businesses seamlessly through our advanced technology solutions.

As a Customer Service Agent, you'll play a vital role in ensuring our customers receive top-notch support and assistance with their telecommunications needs.


Job Description:

Key Responsibilities:

  • Provide exceptional customer service and support to resolve inquiries and issues promptly.
  • Troubleshoot technical issues related to telecommunications services and devices.
  • Assist customers with service activations, upgrades, and account management tasks.
  • Address billing inquiries, process payments, and handle account adjustments.
  • Educate customers on product features, service plans, and promotions.
  • Document customer interactions and resolutions accurately in the system.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Stay uptodate on product knowledge, industry trends, and company policies.

Qualifications:

  • Preferably experience in customer service or a related field.
  • Strong communication skills with a friendly and professional demeanor.
  • Excellent problemsolving abilities and attention to detail.
  • Ability to multitask and work efficiently in a fastpaced environment.
  • Commitment to delivering exceptional customer experiences and exceeding expectations.

Benefits:

  • Competitive salary with performancebased incentives.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
  • A positive and supportive work environment with opportunities for growth and advancement.
  • Employee discounts on telecommunications services and products.

How to Apply:

Job Types:
Part-time, Contract, Permanent

Expected hours:
No less than 21 per week

Schedule:

  • Monday to Friday
  • No weekends

Work Location:
In person

Application deadline: 26/05/2024

Expected start date: 04/06/2024

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