Switchboard Operator

2 weeks ago

Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time
We are looking for a part time Switchboard Operator to join our team to work the following hours:

  • Week One & Two
Friday
Saturday

06:00 - 14:00

06:00 - 14:00

All shifts are inclusive of 2x30 minute unpaid breaks.

You must be able to work well as part of the team as well as on your own initiative.


You will be required to take part in the cover of Bank Holidays as and when required as well as covering for colleagues during annual leave and sickness, this may include night shifts, evenings and weekends therefore flexibility is essential.


You must possess excellent communication skills and be able to deal with situations as they arise in a professional manner.

Previous switchboard experience would be advantageous although not essential as full training will be given.


The Switchboard Operator performs a key and vital role in the smooth running of the Royal Wolverhampton NHS Trust telephony service providing a helpful and professional service for the public and staff.


The post holder will provide an efficient 24/7 telephony service to New Cross Hospital, West Park Hospital, Cannock Hospital and Community areas.

Calls are handled through a digital board which is windows based within the New Cross Hospital Site.


The post holder will be working within a call centre environment and handling on average 100+ calls an hour, prioritising, answering, and coordinating emergencies i.e.

cardiac arrests and critical alarms all whilst maintaining professionalism.

To respond promptly to a high volume of calls both internal and external for the Royal Wolverhampton NHS Trust and connect the caller with the correct recipient or department required in a timely compassionate, professional and courteous manner in line with the Trust values

Calls are answered via an electronic system from a central point based within New Cross Hospital.


To fully understand and be able to utilise all extensions and switchboard features in the efficient handling of calls and callers.

To receive and respond to all alarms promptly and accurately from the Critical Alarm System ensuring that the appropriate members of staff and authorities are contacted in accordance with procedures and respond with the necessary action, including but not limited to Medical Air/Gases, Pathology, Personal Attack, Intruder, Pharmacy, Boiler house and Obstetrics


To promptly respond to "2222" calls for emergencies including Cardiac Arrest, Flat Baby and Fire, accuracy is vital and will be life dependent.

Sensitive information must be relayed quickly.

To understand and be fully conversant with all emergency procedures including Major Incident.

Operators must have excellent communications skills, speak clearly and be able to deal with calls in a professional manner.


To manage calls daily of a distressing and emotional nature, these can often include abusive callers, whilst always remaining calm and professional.


The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.

We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow.

We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC.

We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.


The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To operate VDU consoles, incorporating an extensive internal and external directory, in order to manage calls.

Ability to communicate with customers, visitors, colleagues and management effectively.

Operators will be receiving sensitive and complex information which must be dealt with in an appropriate and sensitive manner.

To receive and process requests for transport out of normal office hours.

To initiate pager numbers via the bleeps system when requested, for external and internal calls. In an emergency situation the Page Gate system is used

To attend staff meetings and other information sharing events as required by departmental managers

To make checks on lone workers across the Trust when requested and if necessary, action as required

To lone work at times to meet the needs of the service

To provide appropriate medical and non-medical staff with a replacement bleep in the absence of the line manager.

To monitor security radio in the event of switchboard assistance. To also use the radio in the event of an emergency.

Analysis and Judgement

To understan

  • Switchboard Operator

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Job Title: Part-time Switchboard Operator at Royal Wolverhampton NHS TrustWe are seeking a part-time Switchboard Operator to join our team at Royal Wolverhampton NHS Trust. If you thrive in a fast-paced environment where flexibility and excellent communication skills are key, then this role is for you.Job Summary:Working varying shifts including weekends,...

  • Switchboard Supervisor

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    The post holder will be responsible for the day-to-day management of the Switchboards 24/7 service for The Royal Wolverhampton NHS Trust. The Switchboard service provides front line contact to the public and staff as well as providing a quick response to emergency situations.To manage own workload ensuring the continuity of the service and that of others as...

  • Communications Operator

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom University of Wolverhampton Full time

    The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Communications Operator.The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Communications Operator.This...

  • Business Support Central Administrator

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom University of Wolverhampton Full time

    Estates and Facilities - Business Support Central Administrator An exciting opportunity has arisen for a central administrator to join the Estates & Facilities Directorate at the University of Wolverhampton.Estates and Facilities - Business Support Central AdministratorAn exciting opportunity has arisen for a central administrator to join the Estates &...

  • Switchboard Operator

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To operate VDU consoles, incorporating an extensive internal and external directory, in order to manage calls. Ability to communicate with customers, visitors, colleagues and management effectively. Operators will be receiving sensitive and complex information which must be dealt with in an appropriate and sensitive manner. To receive and process requests...

  • Switchboard Operator

    4 days ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking for a part time Switchboard Operator to join our team to work the following hours: - Week1 Wednesday 14.00.22.00 and Saturday 14.00.22.00. Week 2 Thursday 14.00.22.00 Saturday 14.00.22.00. All shifts are inclusive of 2x30 minute unpaid breaks. You will be required to take part in the cover of Bank Holidays as and when required as well as...

  • Switchboard Operator

    1 week ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking for a part time Switchboard Operator to join our team to work the following hours: - Week One & Two Friday Saturday 06:00 - 14:00 06:00 - 14:00 All shifts are inclusive of 2x30 minute unpaid breaks. You must be able to work well as part of the team as well as on your own initiative. You will be required to take part in the cover of Bank...

  • Switchboard Operator

    3 weeks ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking for a part time Switchboard Operator to join our team to work the following hours: - Week One & Two FridaySaturday 06:00 - 14:00 06:00 - 14:00 All shifts are inclusive of 2x30 minute unpaid breaks. You must be able to work well as part of the team as well as on your own initiative. You will be required to take part in the cover of Bank...

  • Bank Switchboard Operator

    1 week ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    The Health Records Service has an exciting opportunity for some keen, enthusiastic staff members to join our busy Switchboard Bank on a permanent basis to cover sickness, annual leave and vacancy shifts working days/nights and/or weekends, therefore, flexibility is expected. This role requires excellent verbal communication skills with staff, patients and...

  • Switchboard Supervisor

    1 week ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    The post holder will be responsible for the day-to-day management of the Switchboards 24/7 service for The Royal Wolverhampton NHS Trust. The Switchboard service provides front line contact to the public and staff as well as providing a quick response to emergency situations. To manage own workload ensuring the continuity of the service and that of others as...

  • Communications Operator

    6 days ago

    Wolverhampton, United Kingdom University of Wolverhampton Full time

    The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Communications Operator. **This is a full-time post 37 hours per week over 5 days (Monday to Friday, mornings and afternoons)**: The Facilities Information Hub are looking for an experienced and...

  • Communications Operator

    4 weeks ago

    Wolverhampton, United Kingdom University of Wolverhampton Full time

    The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Communications Operator. The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Communications...

  • Gatehouse Operative

    3 weeks ago

    Wolverhampton, United Kingdom Owen Payne Recruitment Full time

    We are looking for an experienced Gatehouse Operative to work for our client based in Wolverhampton, WV9 area.The purpose of the role is to manage people and vehicle access/egress on the client site, operate CCTV systems to ensure compliance with the CME CCTV policyResponsibilities:Asset management (monitor CME alarm & CCTV systems, book bulk...

  • Cctv Operator

    3 weeks ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    **The post holder will**: Assist with the day to day running of the control room Be the CCTV point of contact for the Trust, responsible for day to day operational requirements of the CCTV system, including functioning of servers and cameras as required Liaise with the trust appointed security service provider and CCTV/Security contractors ensuring...

  • Business Support Central Administrator

    2 months ago

    Wolverhampton, United Kingdom University of Wolverhampton Full time

    Estates and Facilities - Business Support Central Administrator An exciting opportunity has arisen for a central administrator to join the Estates & Facilities Directorate at the University of Wolverhampton. **Estates and Facilities - Business Support Central Administrator** An exciting opportunity has arisen for a central administrator to join the Estates...

  • Security Officer

    1 week ago

    Wolverhampton, United Kingdom Owen Payne Recruitment Service Ltd Full time

    We are looking for an experienced Security Officer to work for our client based in Wolverhampton, WV9 area. The purpose of the role is to manage people and vehicle access/egress on the client site, operate CCTV systems to ensure compliance with the CME CCTV policy **Responsibilities**: - Asset management (monitor CME alarm & CCTV systems, book bulk...

  • Concierge Bank

    1 month ago

    Wolverhampton, United Kingdom Care UK Residential Care Services Full time

    Bank Contract MUST BE ABLE TO WORK WEEKENDS AND BANK HOLIDAYS The Concierge ensures the overall concierge service is covered to the highest of standards. They play a key customer facing role, both as regards meeting and greeting visitors and operating the switchboard, taking messages and handling requests. **About you** - Computer skills essential -...

  • Court Usher

    3 weeks ago

    Wolverhampton, United Kingdom Ministry of Justice Full time

    **Court Usher - Wolverhampton Crown Court - 68898** **£19,932** **Wolverhampton**: **Who are we?**: HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a...

  • Court Usher

    3 weeks ago

    Wolverhampton, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 259715**Salary**: - £19,932**Job grade**: - Administrative Assistant- AA**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 3Contents Location About the job **Benefits**: Things you need to...

  • Security Officer

    4 weeks ago

    Wolverhampton, United Kingdom Owen Payne Recruitment Service Ltd Full time

    We are looking for an experienced **Security Officer to work for our client based in Wolverhampton, WV5 area**. The purpose of the role is to manage people and vehicle access/egress on the client site, operate CCTV systems to ensure compliance with the CME CCTV policy **Responsibilities**: - Asset management (monitor CME alarm & CCTV systems, book bulk...

  • Technical Project Coordinator

    1 week ago

    Wolverhampton, United Kingdom SGS Full time

    Company Description SGS provide the world’s most comprehensive range of integrated inspection, testing, certification and advisory services, powered by the latest technology and digital tools. Our global network of digital innovation centers enables our clients to understand and harness the latest trends in cybersecurity, Internet of Things and...

  • Deputy Health Records Supervisor

    4 weeks ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To assist the Health Records Supervisor with the day to day operational 24/7 supervision of the Scanning Bureau, Health Records Library, to work across these areas as a working supervisor ensuring demands are met within deadlines To monitor and ensure all scanning work carried out is completed within agreed timeframe and quality checked in accordance with...