Switchboard Operator

1 month ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

To operate VDU consoles, incorporating an extensive internal and external directory, in order to manage calls. Ability to communicate with customers, visitors, colleagues and management effectively. Operators will be receiving sensitive and complex information which must be dealt with in an appropriate and sensitive manner. To receive and process requests for transport out of normal office hours.

To initiate pager numbers via the bleeps system when requested, for external and internal calls. In an emergency situation the Page Gate system is used To attend staff meetings and other information sharing events as required by departmental managers To make checks on lone workers across the Trust when requested and if necessary, action as required To lone work at times to meet the needs of the service To provide appropriate medical and non-medical staff with a replacement bleep in the absence of the line manager. To monitor security radio in the event of switchboard assistance. To also use the radio in the event of an emergency.

Departments are to be updated of any changes. In a major incident situation, the Switchboard Operator is expected to carry out the appropriate actions detailed in the Major Incident Plan and on their action cards, to include relaying messages and paging different disciplines by being a central point of contact. To maintain written records of action in the event of an Emergency or Major Emergency and to update contact records for those individually concerned in the Incident. The workload can be unpredictable at times, the Switchboard Operator is required to remain calm and focused interpreting the on-call rotas and paging.

To take details from the caller and pass onto relevant service within this hour. To work from home, when required, in line with the needs of the service.

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