Switchboard Operator

2 weeks ago


Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time
Job Title: Part-time Switchboard Operator at Royal Wolverhampton NHS Trust

We are seeking a part-time Switchboard Operator to join our team at Royal Wolverhampton NHS Trust. If you thrive in a fast-paced environment where flexibility and excellent communication skills are key, then this role is for you.

Job Summary:

  • Working varying shifts including weekends, evenings, and nights.
  • Providing a professional and efficient telephony service for the public and staff.
  • Possessing strong communication skills and handling emergency situations effectively.

Main Duties of the Job:

  • Responding promptly to calls and directing them to the appropriate departments.
  • Handling alarms and emergencies with accuracy and professionalism.
  • Managing distressing calls while remaining composed and professional.

About Royal Wolverhampton NHS Trust:

Royal Wolverhampton NHS Trust is dedicated to providing quality care to patients and promoting diversity in its workforce. Recognized for excellence by various awards, we offer a supportive working environment with flexible arrangements.

Job Responsibilities:

  • Operating VDU consoles to manage calls efficiently.
  • Handling sensitive information with care and professionalism.
  • Attending meetings and sharing information as needed.
  • Providing support to on-call personnel and lone working when required.

Analysis and Judgement:

  • Making informed decisions on directing callers to the right department.
  • Reporting system failures and handling emergencies with tact and empathy.

Planning and Organising:

  • Updating call sheets and coordinating on-call personnel support.
  • Acting as a central point of contact in major incident situations.
  • Maintaining records of actions during emergencies and updating contact details.

Person Specification:

Qualifications

Essential

  • 4 GCSE's passes or equivalent, including English.

Desirable

  • NVQ 3 in Customer Services or equivalent.

Experience

Essential

  • Previous experience in a busy customer-focused environment.

Desirable

  • Adaptability to new systems and work procedures, including handling emergencies effectively.

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