Consumer Care Advisor

2 weeks ago


Liverpool, Liverpool, United Kingdom Allied Bakeries Full time

Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division.

Supporting some of our well-known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others.

We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.


Overview of role:

Location:
Liverpool


  • Reporting to the Consumer Care Team Leader, the job holder will be responsible for responding to all consumer queries in a manner which reflects the voice of the brand, timely and efficiently including responding and engaging with our consumers via Facebook, Twitter and Instagram.
  • This role is FIXED TERM for 18 months.

Key Accountabilities:

  • Respond to a variety of customer/consumer queries and complaints and respond professionally and efficiently.
  • Act as the voice of our brands to the consumer and customer, ensuring all messages delivered are consistent.
  • Provide a positive customer experience from initial contact through to the end result.
  • Proactively monitor Allied Bakeries social media pages and identify any posts requiring engagement/response/no response.
  • Craft onbrand, timely, appropriate social replies to dialogue with customers.
  • Develop and maintain relationships with other functions across the business.
  • Ensure regular and appropriate communication at all levels within the business at Head Office, Shared Service, and site level.

The Right Person:

  • Educated to GCSE level or equivalent (4 at grade C and above including Maths and English).
  • Previous experience working in a Consumer Service environment would be desirable.
  • Excellent communication skills, both orally and written, with the ability to manage expectations of stakeholders internally and externally.
  • Ability to work on own initiative and identifying and solving problems.
  • Excellent attention to detail, with the ability to multitask and prioritise workload.
Our defining value is to '
_Be the best we can be'; _the behaviors that we believe help us to do this and are key to our success are:
_Aim high, I do what I say, Work Together_ and
_Everybody Matters_.

**We are committed to equal treatment and opportunities for all our people, and believe in building a diverse and inclusive organisation that represents our communities and generates the best outcomes for consumers, customers and stakeholders.
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