Colleague Care Advisor

1 week ago

Liverpool, Liverpool, United Kingdom The Very Group Full time

About us
:

We are The Very Group and we're here to help families get more out of life.

We know that our customers work hard for their families and have a lot to balance in their busy lives.

That's why we combine outstanding brands and products with flexible payment options on to help them say yes to the things they love.

We're just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing.


About the Team
:


Over the last year, we've navigated one of the most exciting periods of change for our team as we changed our set-up, ways of working and even our name, all alongside an innovative fast-paced project implementing a new HR & Payroll system.

We are no longer known as Shared Services and became The Very Group's colleague experience (ColExp) tribe a key part of The Very Group's People function and it's a super exciting time to get on board with us


We are organised across three squads that map our colleague journey - beginnings, beings and endings, with each squad made up of a colleague experience lead, colleague care specialists and colleague care advisors (this exciting opportunity).


About the role
:


Working in more progressive ways, using technology to improve experiences and processes, keeping connected to the wider people team with collaboration at its heart.

Delivering the daily interactions and processing with operational excellence (meeting all our regulatory and legal requirements).


Keeping focused on delivering a thoughtful and consistently high quality of care across the key focus areas for the squad.

Also, identifying and delivering incremental improvements to the colleague experience at that point in the journey.

Key Responsibilities
We are looking for someone who will obsess over the colleague experience
. You will be passionate about our colleague experience at The Very Group. You care about how it feels to begin a career here, to be a colleague here and to end a career here, and you'll do this by delivering;

Operational excellence:

  • Resolve any colleague questions linked to pay or people team processes and policies.
  • Actioning of all transactional processing linked to the colleague journey and pay and benefits accurately and within agreed SLAs
  • Provide administration and processing support across the whole of the colleague experience tribe and colleague journey touchpoints
  • Follow agreed processes to ensure service standards are maintained

Continuous improvement

  • Adding to and working through the squad backlog of CI initiatives to progress with improvements to the colleague experience
  • Adopt a digitalfirst approach and continually look for ways to remove paper dependencies. Help us get even more out our systems and adopt a digital first approach in all you do

About you
:


We're looking for someone who can ideally join us with
an immediate start and has a shed load of passion for people - full of energy and curiosity to learn.

These are the key things we think would make you brilliant for this job:

  • Passionate about colleague experience
  • Open and curiously minded ask questions, get involved and try new things
  • Natural collaborator sharing and building things together
  • Incremental and continuous improvement mindset
  • Brave and bold and up for giving new things a try
  • Organised and planful with the ability to prioritise own workload
  • Clear communicator with the ability to build strong relationships
  • Bias for action and delivery a love of moving fast and getting stuff done
  • Knowledgeable and willing to share that knowledge with a good understanding of relevant legislation, policies and procedures and be keen to upskill others in it too
  • Calm and controlled under pressure
  • Discreet and trustworthy

Our benefits
:

  • Flexible, hybrid working model
- £250 flexible benefits allowance to suit your needs

  • 27 days holiday + bank holidays
  • Bonus potential (performance and businessrelated)
  • Up to 25% discount on
  • Matched pension up to 6%
  • More benefits can be found on our career site

How to apply
:


Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check.


What happens next?
If you'd like to know more about our interviews, you can find out here.

Equal opportunities
We're an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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