Customer Care Colleague

2 weeks ago


Liverpool, Liverpool, United Kingdom Barclays Full time

Job Title: Contact Centre Customer Service Representative at Barclays

Company Overview: Barclays is a British universal bank that offers consumer banking, payments operations, and global corporate and investment banking services.

  • Location: Liverpool
  • Duration: 6 months (with opportunity for permanent position)
  • Hours/Week: 35 hours

Looking for a dynamic individual to join Barclays as a Contact Centre Customer Service Representative in Liverpool. This role does not require previous banking experience but values individuals with Contact Centre experience.

Join our team and kickstart your career with a comprehensive 6-8 week training program covering all aspects of banking and the role.

Key Responsibilities:

  • Provide exceptional client experience through telephony, chat, and written communication
  • Handle complex situations and complaints effectively
  • Assist new customers with setting up accounts for online investments
  • Ensure timely completion of client requests while following policies
  • Collaborate with internal teams to resolve queries
  • Make informed decisions based on gathered information
  • Drive continuous improvement and share best practices
  • Report customer issues for process enhancement
  • Stay updated on industry trends and product knowledge

Skills Required:

  • Strong and empathic communicator
  • Organized with good time management skills
  • Proficient in Microsoft Office
  • Team player with excellent written and verbal skills

About Barclays:

Barclays upholds values of Respect, Integrity, Service, Excellence, and Stewardship in all its operations, focusing on customer relationships and colleague performance.

Diversity & Inclusion:

Barclays promotes a culture of inclusivity and diversity, empowering individuals to contribute fully towards the organization's vision and goals.

Onsite Requirements:

Colleagues working onsite will follow a specific working pattern, subject to change as the company transitions to a hybrid working model to meet business needs.

Employee Benefits:

As a Randstad Sourceright contract employee, you'll enjoy financial perks, pension plans, holiday pay, and access to an Employee Assistance Programme. Additionally, you'll receive discounts at various high street establishments to enhance your work-life balance.



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