Consumer Care Advisor

2 weeks ago


Liverpool, Liverpool, United Kingdom Page Personnel - UK Full time
Working for a well respected, established business

  • 9 month FTC with great opportunities

About Our Client:

This company is a major player in the FMCG sector, boasting a workforce of thousands.

Known for its high-quality consumer goods, the company continues to expand, operating numerous manufacturing and distribution facilities across the United Kingdom.


  • Efficiently handle customer inquiries, complaints, and feedback
  • Act as a liaison between consumers and the company, ensuring customer satisfaction
  • Process customer orders and manage product returns
  • Record and maintain accurate customer records
  • Work collaboratively with the rest of the customer service team
  • Contribute to team efforts to meet or exceed customer service KPIs
  • Stay updated on product knowledge to provide accurate information to customers
  • Escalate complex issues to higherlevel support teams when necessary

The Successful Applicant:

A successful 'Consumer Care Advisor' should have:

  • A relevant qualification in Business, Communications, Customer Service or related field
  • Proficiency in using computer systems and customer relationship management (CRM) software
  • Excellent verbal and written communication skills
  • Strong problemsolving skills and the ability to handle difficult situations with professionalism
  • Experience in a customerfacing role, preferably within the FMCG industry
  • Ability to work well in a team and contribute to a positive work environment

What's on Offer:

  • A competitive salary of around £24,000 per year
  • Generous holiday entitlement
  • Opportunities for personal and professional development
  • A supportive, teamoriented work environment
  • A chance to work in the thriving FMCG industry in Liverpool
This role presents a fantastic opportunity for anyone starting their career in customer service and the FMCG industry. If you're a dedicated individual with a passion for providing outstanding customer service, we strongly encourage you to apply.

  • Contact
  • Amy Parry
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  • JN
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