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Concierge Porter

3 months ago

Edinburgh, Edinburgh, United Kingdom Sheraton Grand Hotel and Spa Full time

We are currently recruiting for a
Casual Concierge Porter to join our award winning Concierge team at the Sheraton Grand Hotel & Spa.

This is a zero hour contract, perfect for those looking for some more hours over the summer

Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 along with our One Square Restaurant and bar.


This role plays an integral part in the guest experience by offering assistance to guests with Concierge services including entertainment/dining bookings, sending and receiving courier packages, assisting with luggage and directing guests within and outside of the Hotel.

To answer guest questions and resolve issues whilst exceeding expectations at all times.

This key team member is responsible for:

  • Knowing regular guest names and requirements
  • Accurate knowledge of hotel facilities and services
  • Answer guest questions and resolve guest problems
  • Know the names, functions and locations of the Management Team
  • Be aware of daily functions, events, VIP and group arrivals
  • To carry out any other duties as required

Requirements:

  • Great Customer Service Skills
  • Must enjoy guest interaction, be able to anticipate guest needs and maintain a positive and professional attitude at all times.
  • Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
  • Must be a Team Player
  • Demonstrate experience of building positive working relationships and promoting team spirit.


 Essential Computer Skills
  • Knowledge of Opera is preferred, Microsoft Word and Excel is essential.
  • Valid UK Driving License
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Discounted or free food
  • Health & wellbeing programme
  • Referral programme
  • Transport links

Schedule:

  • 10 hour shift
  • 12 hour shift
  • Day shift
  • Holidays

Experience:

  • Concierge: 1 year (preferred)
  • 5 Star: 1 year (preferred)

Licence/Certification:

  • Full UK Drivers License (preferred)

Work Location:
In person