Guesthouse Concierge

**Job description: Guesthouse Concierge**

**Reporting to**: On-shift Guest Services

**Hours of work**:4-6pm Monday to Friday

**About the position**:As the Guesthouse Concierge, you will play a pivotal role in ensuring the security and seamless functioning of our establishment. You will take charge of building safety and report issues promptly to maintain our high standards of service and guest satisfaction. You will actively engage in team communication, collaborating with the Guest Services team through WhatsApp group chats to ensure transparent and efficient coordination for the overall success of our operations.

We aim to provide the best customer experience to our guests through our beautifully presented guesthouses. You are required to find solutions to problems that arise, working alone in the guest houses and reporting to our online team.

The places of work will be 53 Frederick Street, Edinburgh, EH2 1LH and 45 Queen Street, Edinburgh EH2 3NH.

**Key responsibilities at both guesthouse**:

- To be the face of the guesthouses during your shifts
- Communicate with guests checking into the properties
- Liaise with our Guest Services team
- Report any unhappy guests or bad behaviour to Guest Services via WhatsApp group
- Help our guests enjoy their stay
- Monitor alarm system
- Check the CCTV from a mobile app
- Monitor guest noise within the buildings
- Do frequent building checks and report to the online Guest Services team
- Fire Safety checks
- Security checks
- Log maintenance or other issues arising in appropriate channels
- Receive and manage post
- Accept deliveries and put items away

**Requirements and qualifications**
- Minimum of 5 years Concierge/Porter experience
- Previously worked within a hotel or guesthouse
- Good team member
- Excellent at communicating
- Good written and verbal English
- Problem solver
- Quick thinker

**Join us**

Be a part of a team that creates memorable property experiences through exceptional customer service.

**Working schedule**:

- Part time
- 4-6pm Monday to Friday
- Freelance, Self-employed position

**Payment terms**:

- Rate: £15 per hour
- Active hours to be logged on our app
- To invoice on the last day of every month, allowing 3-4 business days for payment (weekly invoicing and payment can be discussed if preferred)
- Uniform supplied, must be worn on shift
- Mobile phone provided for on shift

**Job Type**:

- Part-time, Freelance

**Ability to commute/relocate**:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Concierge/Portering (5 years)

**Work Location**:

- In person, 45 Queen Street & 53 Frederick Street, Edinburgh.

**Job Types**: Part-time, Freelance

Pay: £15.00 per hour

Expected hours: 10 per week

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edinburgh, EH2 1LH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Concierge/Portering: 5 years (required)

Work Location: In person