Emergency Department Tracker

2 weeks ago

Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time
The Emergency Department is looking for a highly-motivated, reliable and enthusiastic individual to join the team as a Tracker.

Your role will be to ensure accurate, timely data input and flow support is provided to the wider team to prevent unnecessary delays and improve patient experience.

You will also escalate potential delays in a timely manner, working closely with doctors, nurses and support staff.

You should ideally have administration experience in a health or social care setting, excellent communication, organisation and IT skills.

In addition, you should have:
The ability to manage an ever-changing, fast-paced workload

Excellent communication skills

The ability to manage and prioritise your own workload

The ability to work in a high-pressured and demanding environment

A highly organised approach to work

The ability to work 12-hour shifts

The role involves long-day working (i.e.

08:00-20:00 or 10:00-22:00). This will include weekends and bank holidays, although flexible hours will be considered.


To actively monitor and manage the pathway of patients in the Emergency Department to ensure that the patient journey is managed within the relevant time-scales.

Work alongside the ED Shift Manager and Nurse in Charge to ensure investigations and subsequent transfers from the ED department are arranged effectively to achieve national and internal targets


To be mindful of the access time target to include criteria for 4hr and 12hr patient failures and ensuring that reasons for them are clearly and accurately communicated and documented.

Liaise with multidisciplinary teams across the health economy and interpret and convey information accurately and concisely.

Expedite admissions for patients if necessary through negotiation with the clinician and the Bed Manager/Site Manager.

Work alongside the Medical or Surgical Assessment Area shift managers to expedite transfer and discharge of patients.


To maintain up to date knowledge of all targets and processes relating to the patient pathway and to be a point of reference within the department for other members of the MDT.

To support the implementation and monitor changes to the patient pathway process whilst facilitating change.

Our Organisation


The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.


We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping.

Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care


The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Please see the attached Job description and person specification. Available to download at anytime

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