Patient Services Advisor
2 weeks ago
We are seeking a Receptionist (Patient services Advisor) to join our busy, friendly and well supported reception team in our practice.
We have 11000 patients and are adjacent to Wandsworth Bridge in Battersea.
You should have a genuine interest in working with patients and contributing to the delivery of high quality health care, whilst being be highly motivated, proactive, have good organisational skills and wanting to make a difference as a good team player.
Your role will include:
- Promptly answering phone calls.
- Managing appointment requests and signposting patients to a range of services.
- Processing prescription requests in a timely manner
- Responding to patient queries and liaising with the wider primary care team.
- Maintaining patient records and maintaining patient confidentiality.
- Encouraging uptake of our digital tools to support patient selfcare.
- Reception or customer care experience is essential.
- Excellent communication skills, both written and verbal.
- Must be able to work within processes/procedures.
Chatfield Health Care is part of Wandsworth Primary Care Network (PCN) and Battersea GP Federation, offering support, education and training for all staff.
medical terminology, telephone triage and signposting to name but a few.
The post is Monday -Friday for 37.5 hours. Between 8am-6:30pm
Practice Manager:
Renata Johnstone
Chatfield Health Care, 50 Chatfield Road, London SW11 3UJ
Salary:
£23,365.24 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
Application deadline: 11/08/2023
Reference ID:
A
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