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Fraud Investigator
3 months ago
We're First Central Insurance & Technology Group (First Central for short), an innovative insurance company. We focus on protecting what customers value most in life.
Data is crucial to us. It powers our top-notch distribution, finance, technology, and legal services. Our underwriting expertise is built on data, enabling us to provide the right cover to the right customers at the right price. However, it's the collective effort of individuals both inside and outside our organization that drives us forward. Their unique contributions make us excel and stand out in the industry. We're ambitious, constantly growing, and proud award-winners.
Are you skilled in gathering evidence and managing fraudulent claims? Do you have a passion for uncovering hidden truths? Are you a proficient communicator adept at engaging with various stakeholders?
We're seeking Fraud Investigators to join our Counter Fraud Services team either in Salford Quays, Manchester or Haywards Heath, West Sussex.
As part of a dynamic and expanding team, you'll be responsible for safeguarding the business and customers from the repercussions of fraud. Your role will involve investigating suspected fraudulent claims, ranging from low-speed impacts to staged collisions.
If you're up for an exciting challenge that showcases your negotiation skills and allows you to be an essential part of a thriving team, then consider applying to become our next Fraud Investigator.
If you possess the following skills, you'll be a great fit for the role:
- Critical Thinking: Utilize logical reasoning to analyze evidence and draw conclusions related to potential crimes
- Attention to Detail: Thoroughly examine details to uncover signs of fraud
- Case Management: Oversee investigations from start to finish, ensuring all necessary steps are taken
- Investigative Techniques: Proficient in utilizing various methods for gathering evidence and conducting interviews
You'll enjoy the flexibility to work partially from home and partially from the office. Living within a commutable distance from Haywards Heath, West Sussex, would be advantageous. However, the choice of office or remote work is yours to make.
Job responsibilities include:
- Conducting thorough investigations and collecting evidence on suspected fraudulent claims
- Engaging in telephone interviews with customers and external suppliers
- Assessing evidence to identify inconsistencies and determine outcomes
- Recognizing cases of potential dishonesty and providing support to mitigate fraud risks
- Adhering to fraud-related KPIs and targets
Experience & knowledge requirements:
- Experience in handling fraudulent claims and stakeholder management
- Knowledge of motor insurance fraud and the purpose of a Counter Fraud Team
- Understanding of legal proceedings and regulatory responsibilities
- Familiarity with FCA requirements and general insurance regulations
Skills & Qualifications:
- Strong communication and negotiation skills
- Effective time management and organizational abilities
- Analytical and problem-solving skills with a logical approach
- Excellent customer service skills
- Proficiency in relevant software and tools
Desired Behaviors:
- Self-motivated and positive
- Receptive to feedback and proactive in workload management
- Identifies and communicates process improvements
- Embraces company values and aims to reduce fraud risks
In addition to competitive remuneration, we offer a supportive and inspiring workplace environment that prioritizes our employees' well-being. To explore all the benefits we provide, connect with our Talent team for further details.
If this opportunity entices you, our Talent team is available to provide comprehensive information about the role and what we offer. Feel free to reach out for more details.
