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Bar Assistant Manager

3 months ago

Lincoln, Lincolnshire, United Kingdom Doubletree by Hilton Lincoln Full time

Bar Assistant Manager

Perched on Brayford Marina in the heart of Lincoln, the
DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of
gathering including conferences, business meetings, weddings, receptions,
leisure stays, and celebrations.

Be Part of a high performing team providing excellent
service to our leisure guests and corporate clients.

Offering 160 bedrooms, this downtown hotel features 1,006
sq. metres of fully air-conditioned flexible event space. The hotel's full
catering service includes delicious offerings including the Electric Bar and
Garden and Lincoln's only Marco Pierre White Restaurant.

We are looking a positive and friendly candidate to join
our team now



* What's in it for you? *

Joining our team allows you to experience the benefits that come from working
with the leaf HOSPITALITY group. We have one simple value that unpins
everything we do; Be Excellent. You'll be joining a team who loves what they
do, cares about our people, upholds great hospitality, and values our team's
input. You'll be working with leaders who act with integrity and are human.

We will invest in your continued learning and development and allow you the
room to grow within the Company. We work with global brands which provide great
training and worldwide opportunities.

You'll have access to some excellent benefits too like increased holiday
allowance, discounted hotel stays, and family-friendly leave. We understand pay
is important to our team and that's why we ensure we are competitive in the
marketplace in this area. In addition, we have tips, incentives, and bonus
schemes in place.

Person Specification

As the Bar Assistant Manager, your role is to support the
Bar General Manager in the running of the hotel Bars. You will be required to
look after all wet sales, on a shift basis, assist in developing the team and
make this the best, and only, place to go in the area. You will be passionate
about working with an excellent standard of cocktails, be a mixology expert
with a passion to train your team. You will enjoy great food and meeting new
people. Your key focus and skills need to be driving the highest service
standards, training, and building the
team to deliver this while ensuring the hotel standards are met at all
times.

Key Responsibilities

·
Support the Bar Manager in directing and guiding the team during shifts

·
Oversee the labour costs ensuring this is
controlled, assist in producing staff rotas in line with payroll budget

·
Ensuring stock and wastage is controlled and
levels are maintained. Support with the monthly stocktake.

·
Oversee the day to day operations of the shift
and department in the Bar Managers absence.

·
Review and management of guest feedback,
including all branded platforms and social media feedback. Ensuring appropriate
action and responses are taken

·
Maintaining a positive relationship with all
internal teams, ensuring excellent communication to support a smooth operation.
Including regular communication with the hotel's Kitchen brigade

·
Responsible for promoting positive culture
driven by the team

·
Management of the Bar booking system, email
correspondence, and response to social media feedback platforms

·
Monitoring of customer feedback, implementing
change and training with the team and product where appropriate

·
Accountability for financial takings of the
department ensuring the team are compliant and up to date with all cash
handling procedures

·
Handling any escalated customer complaints or
queries in a swift and professional manner

·
Organising pre-shift briefs for the department
and delegating tasks where necessary

·
Ensuring the team are conducting a thorough open
and close down of their areas each time

·
Restocking fridges ensuring at all times. Stock rotation is adhered to

·
Training and coaching new members of the team as
well as existing members to ensure high level of customer care is provided in
accordance with hotel and brand standards

·
Ensuring all health and safety and licensing
laws, policies and procedures are adhered to at all times

·
Attendance of hotel operations meetings in the
absence of the Bar Manager

·
Hands on approach to the running of the
departments, ensuring presence on the floor during all key periods of service