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Bar Assistant Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Bar Assistant Manager to join our team at DoubleTree by Hilton Lincoln. As a key member of our hospitality team, you will be responsible for supporting the Bar General Manager in the running of our hotel bars.
Key Responsibilities
- Support the Bar Manager in directing and guiding the team during shifts to ensure exceptional customer service and high-quality beverage offerings.
- Oversee labor costs and ensure they are controlled, assist in producing staff rotas in line with payroll budget.
- Ensure stock and wastage is controlled and levels are maintained, support with the monthly stocktake.
- Oversee the day-to-day operations of the shift and department in the Bar Manager's absence.
- Review and manage guest feedback, including all branded platforms, to ensure appropriate action and responses are taken.
- Maintain a positive relationship with all internal teams, ensuring excellent communication to support a smooth operation.
- Responsible for promoting a positive culture driven by the team.
- Manage the Bar booking system, email correspondence, and response to customer feedback.
- Monitor customer feedback, implement change and training with the team and product where appropriate.
- Accountability for financial takings of the department, ensuring the team are compliant and up to date with all cash handling procedures.
- Handle any escalated customer complaints or queries in a swift and professional manner.
- Organize pre-shift briefs for the department and delegate tasks where necessary.
- Ensure the team are conducting a thorough open and close down of their areas each time.
- Restock fridges ensuring at all times, stock rotation is adhered to.
- Train and coach new members of the team as well as existing members to ensure high-level customer care is provided in accordance with hotel and brand standards.
- Ensure all health and safety and licensing laws, policies, and procedures are adhered to at all times.
- Attend hotel operations meetings in the absence of the Bar Manager.
- Take a hands-on approach to the running of the departments, ensuring presence on the floor during all key periods of service.
Requirements
- Proven experience in a similar role within the hospitality industry.
- Excellent leadership and communication skills.
- Ability to work well under pressure and maintain a positive attitude in a fast-paced environment.
- Strong knowledge of cocktails and mixology.
- Ability to train and develop a team to deliver exceptional customer service.
- Knowledge of health and safety and licensing laws, policies, and procedures.
