Bar Manager
3 weeks ago
At DoubleTree by Hilton Lincoln, we're seeking a skilled Bar Manager to lead our team and elevate our wet sales. As a key member of our hospitality team, you'll be responsible for crafting unbeatable drinks menus, transforming our bar into a top destination, and driving the highest service standards.
Key Responsibilities:
- Line Management responsibilities for the department, 1:1, promoting and facilitating the ongoing development and ensuring low turnover and high performance
- Oversee the labour costs ensuring this is controlled, producing staff rotas in line with payroll budget
- Ensuring stock and wastage is controlled and levels are maintained. Providing the relevant training to support this
- Oversee the day to day operations of the department
- Review and management of guest feedback, including all branded platforms and social media feedback. Ensuring appropriate action and responses are taken
- Overall understanding of the department staffing structure ensuring appropriate levels are maintained to produce an excellent service
- Maintaining a positive relationship with all internal teams, ensuring excellent communication to support a smooth operation. Including regular communication with the hotel's Kitchen brigade
- Responsible for promoting positive culture driven by the team
- Management of the Restaurant booking system, email correspondence, and response to social media feedback platforms
- Monitoring of customer feedback, implementing change and training with the team and product where appropriate
- Accountability for financial takings of the department ensuring the team are compliant and up to date with all cash handling procedures
- Continual review of the department food and beverage offerings. Ensuring the department offerings are up to date and relevant with current trends
- Producing reports, data and information for the accounts team or business review
- Handling any escalated customer complaints or queries in a swift and professional manner
- Organising pre-shift briefs for the department and delegating tasks where necessary
- Ensuring the team are conducting a thorough open and close down of their areas each time
- Training and coaching new members of the team as well as existing members to ensure high level of customer care is provided in accordance with hotel and brand standards
- Ensuring all health and safety and licensing laws, policies and procedures are adhered to at all times
- Attendance during all required hotel operations meetings
- Responsible for continuous and strong relations with the Executive Head Chef, taking part in senior food and beverage team meetings
- Hands on approach to the running of the departments, ensuring presence on the floor during all key periods of service
- Taking a key role in the planning and execution of departments events throughout the year
What We Offer:
- Flexible shifts to suit your lifestyle
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Team member of the month - £100 and Team member of the year - £500
- Uniform Provided
- Competitive pay
- Additional annual leave and family leave
We're a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial
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