Bar Manager

3 weeks ago


Lincoln, Lincolnshire, United Kingdom Doubletree by Hilton Lincoln Full time

At DoubleTree by Hilton Lincoln, we're seeking a skilled Bar Manager to lead our team and elevate our wet sales. As a key member of our hospitality team, you'll be responsible for crafting unbeatable drinks menus, transforming our bar into a top destination, and driving the highest service standards.

Key Responsibilities:

  • Line Management responsibilities for the department, 1:1, promoting and facilitating the ongoing development and ensuring low turnover and high performance
  • Oversee the labour costs ensuring this is controlled, producing staff rotas in line with payroll budget
  • Ensuring stock and wastage is controlled and levels are maintained. Providing the relevant training to support this
  • Oversee the day to day operations of the department
  • Review and management of guest feedback, including all branded platforms and social media feedback. Ensuring appropriate action and responses are taken
  • Overall understanding of the department staffing structure ensuring appropriate levels are maintained to produce an excellent service
  • Maintaining a positive relationship with all internal teams, ensuring excellent communication to support a smooth operation. Including regular communication with the hotel's Kitchen brigade
  • Responsible for promoting positive culture driven by the team
  • Management of the Restaurant booking system, email correspondence, and response to social media feedback platforms
  • Monitoring of customer feedback, implementing change and training with the team and product where appropriate
  • Accountability for financial takings of the department ensuring the team are compliant and up to date with all cash handling procedures
  • Continual review of the department food and beverage offerings. Ensuring the department offerings are up to date and relevant with current trends
  • Producing reports, data and information for the accounts team or business review
  • Handling any escalated customer complaints or queries in a swift and professional manner
  • Organising pre-shift briefs for the department and delegating tasks where necessary
  • Ensuring the team are conducting a thorough open and close down of their areas each time
  • Training and coaching new members of the team as well as existing members to ensure high level of customer care is provided in accordance with hotel and brand standards
  • Ensuring all health and safety and licensing laws, policies and procedures are adhered to at all times
  • Attendance during all required hotel operations meetings
  • Responsible for continuous and strong relations with the Executive Head Chef, taking part in senior food and beverage team meetings
  • Hands on approach to the running of the departments, ensuring presence on the floor during all key periods of service
  • Taking a key role in the planning and execution of departments events throughout the year

What We Offer:

  • Flexible shifts to suit your lifestyle
  • Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
  • Continuous learning & development opportunities
  • Free access to 24/7 employee assistance program
  • Team member of the month - £100 and Team member of the year - £500
  • Uniform Provided
  • Competitive pay
  • Additional annual leave and family leave

We're a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial


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