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Call Centre Agent

3 months ago

Winsford, Cheshire, United Kingdom SYNETIQ IAA Full time

Contact Centre Agent

About SYNETIQ an IAA Company
SYNETIQ, an IAA company (

NYSE:
IAA), is one of the UK's largest vehicle salvage, dismantling and recycling companies.

A world away from the old-school concept of a breaker's yard, we're focused on more sustainable motoring solutions through our integrated circular model.

We work with customers and clients to offer affordable, sustainable motoring solutions that don't cost the Earth.

Our services are for customers looking for quality used car parts and businesses who want to maximise the financial and environmental return of their vehicles.


Right now SYNETIQ is an exciting, high growth, company to join, with an ambitious 3 year plan which relies on cutting edge technology that drives sales and profitability.


The Role:


The overall purpose of the Contact Centre Agent is to arrange the collection of vehicles, calling both policy holders and holding garages.

Confirming charges and booking collection dates in line with SLA's
.

Key responsibilities of a Contact Centre Agent:

  • Calling of policy holders to arrange the collection of accident damaged vehicles.
  • Ensuring relevant information is obtained and the required fields updated accordingly.
  • Calling of holding garages and/or accident repair centres.
  • Ensuring relevant information is obtained including release fees and updating the required fields accordingly.
  • Negotiating charges, to ensure value for money is attempted for all SYNETIQ clients.
  • Liaise with the client team to ensure all received charges are approved prior to the driver being allocated for the collection.
  • Work with collection schedulers to ensure all uplifts are booked within customer SLA's.
  • Own and manage your collection area.
  • Be Proactive, ensure that uplifts are regularly monitored to include live collections, vehicles on hold and recontacts.
  • Ensure all files are up to date, inserting notes as necessary.
  • General office duties such as dealing with queries typing, scanning, database updates, filing, etc.
  • Confident and approachable problem solver who can deliver excellent customer service
  • Comfortable/confident with negotiating with a range of customers and clients
  • Knowledge of motor vehicles
  • High attention to detail
  • Reliable and punctual
  • Adaptable to changing processes
  • Able to multitask and juggle different priorities
  • Excellent organisational and communication skills
  • A proactive attitude

Hours:

  • Monday
  • Friday 08.30am 5pm

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Onsite parking
  • Store discount

Schedule:

  • 8 hour shift

Experience:

- customer service: 1 year (preferred)

Work Location:
In person