Service & Repair Scheduler

1 week ago


Wakefield, Wakefield, United Kingdom Prism Medical UK Full time
Why Prism Healthcare?


Prism Healthcare Group are a highly reputable healthcare company employing circa 700 colleagues, across various locations within the UK and Europe.

We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment.

Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.


Role Description:

Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity

Daily management of your area of WIP - ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs

Future planning preventative maintenance work based on historic trends to keep customer compliant and in working order

Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job

Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.

Highlighting any issues to Regions Ops Manager to minimize downtime and maximize performance (e.g., engineer performance issues, skill set gaps etc.)

Accurate and consistent updating of system databases

Education and Experience
Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Experience of working with field-based engineers

Experience of patient lifting, and handling equipment used in the medial healthcare industry

Personal Characteristics
Accurate data entry skills with keen eye for detail

Ability to reprioritise and follow customer SLA requirements

Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history

Excellent communication skills both written and verbal

Methodical approach to workload and ability to follow instructions

Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists

Team player who can work autonomously

Exceptional customer service and interpersonal skills

Problem solving skills with ability to introduce preventative actions

Proactive, results driven

Competent in Microsoft Office Applications (specifically Excel)

Flexible approach to work and working hours

Company Benefits

  • Competitive Salary, paid monthly
  • Ongoing training and development
  • 25 days holiday, plus bank holidays
  • Pension Scheme, matched contribution/salary sacrifice
  • Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
  • Life Assurance Scheme
  • Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Wakefield, WF4 4TD: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (required)

Experience:

- customer service: 1 year (required)

Work Location:
In person

Reference ID:
Call Desk Handler

  • Wakefield, Wakefield, United Kingdom Prism Medical UK Full time

    Why Prism Healthcare?Prism Healthcare Group are a highly reputable healthcare company employing circa 700 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment....


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    An exciting opportunity has become available for a permanent Scheduling Administrator, Based at YAS Headquarters' in Wakefield (currently working from home).Hours of work will be 37.5 hours per week (full time) over 7 days, covering , including public holidays, in line with the team rota.You will be a team player but able to use common sense and initiative;...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the...

  • Scheduler

    1 week ago


    Wakefield, Wakefield, United Kingdom DB Arriva Full time

    Arriva is one of the largest transport services organisations in Europe, employing 44,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. With our focus firmly set on delivering excellent services and value for our passengers, transport authority partners, and other transport clients, there is no better...


  • Wakefield, Wakefield, United Kingdom CJ Pallets Ltd Full time

    Responsibilities:to repair pallets no experience needed as training will be givenational min wage for agemust be 18 years of age due to the use of airline gunsmonday to friday 7am till 4pmno weekendswe are based on flanshaw industrial estate wakefieldPlease note that this job description is not designed to cover or contain a comprehensive listing of...

  • Scheduler

    1 week ago


    Wakefield, Wakefield, United Kingdom Prism Medical UK Full time

    Role DescriptionWorking as part of a team managing and scheduling engineers work in your own geographical region.Essential Duties Daily management of all engineers diaries, booking and moving works. Management of an order book Providing daily updates to your relevant manager of volume of jobs scheduled Ensuring customer SLAs and KPIs are met on all jobs...


  • Wakefield, Wakefield, United Kingdom Concept Resourcing Full time

    ROLE :Photocopier Field Service Engineer - YorkshirePACKAGE:negotiable salary + car or allowance , fuel card , neg holidays ,pension etcCLIENTAn Managed Print specialist with over 80 years of industry experience supplying products, services and leading-edge IT solutions offering support and expertise within MFDs , Print , Scan plus software.JOB...


  • Wakefield, Wakefield, United Kingdom Concept Resourcing Full time

    ROLE :Photocopier Field Service Engineer - YorkshirePACKAGE:negotiable salary + car or allowance , fuel card , neg holidays ,pension etcCLIENTAn Managed Print specialist with over 80 years of industry experience supplying products, services and leading-edge IT solutions offering support and expertise within MFDs , Print , Scan plus software.JOB...


  • Wakefield, Wakefield, United Kingdom Concept Resourcing Full time

    ROLE :Photocopier Field Service Engineer - YorkshirePACKAGE:negotiable salary + car or allowance , fuel card , neg holidays ,pension etcCLIENT An Managed Print specialist with over 80 years of industry experience supplying products, services and leading-edge IT solutions offering support and expertise within MFDs , Print , Scan plus software.JOB OVERVIEW...


  • Wakefield, Wakefield, United Kingdom Pendragon Full time

    Senior Service AdvisorEvans Halshaw Vauxhall Peugeot WakefieldSalary of £25,942 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales servicesAre you a service advisor looking for a new and exciting challenge? Can you deliver...


  • Wakefield, Wakefield, United Kingdom Horner Recruitment Full time

    As a Field Forklift Engineer, you will act as a key member of the team by keeping our client's forklifts in smooth working order.You will have the following duties and responsibilities:Onsite Customer Forklift Trucks Repairs Performing repairs, servicing and preventative maintenance of customer materials handling equipment Experience of working on mobile...

  • Services Director

    1 week ago


    Wakefield, Wakefield, United Kingdom Adecco Full time

    Adecco's specialist Property Services Division - North are delighted to be partnering exclusively with Wakefield District Housing as we assist them in the recruiting a permanent Services Director - Technical Services to take the lead for their large in-house planned maintenance function.We are looking for an outstanding leader to help us to successfully...


  • Wakefield, Wakefield, United Kingdom Adecco UK Full time

    We are currently recruiting for a Transport Administration Assistant for West Yorkshire Police. You will be based out of Wakefield.This role will be providing maternity cover until January 2024 and will be working Monday to Friday 37 hours a week.Overall purpose of roleContribute to a smooth throughput of workload for both the Workshop, Collision Repair...


  • Wakefield, Wakefield, United Kingdom C&B Recruitment Full time £25,500 - £33,000

    Automotive Service Advisor Basic UP TO £25,500 CIRCA £33,000 OTE Wakefield C&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well established aftersales team based in Wakefield. Previous experience working within an aftersales department as a Service Advisor in the motor trade is essential for this...


  • Wakefield, Wakefield, United Kingdom On Target Recruitment Ltd Full time £40,000 - £45,000

    Type: Permanent The Company: This company stands at the forefront as one of the UK's premier suppliers of CNC machine tools. Catering to a diverse clientele, they serve OEM's and subcontract metal cutting companies with precision-engineered solutions. What began as a local enterprise has evolved into a global player, with activities spanning across...


  • Wakefield, Wakefield, United Kingdom Manpower Group (UK) Full time

    Sandal Wakefield is looking for a Service Advisor. Your role You'll be the link between our customers and the workshop. From welcoming customers, you'll ensure their smooth journey, from agreeing to service or understanding repair requirements to booking in work and presenting the completed job. Along the way, you'll organise test drives for our...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the...


  • Wakefield, Wakefield, United Kingdom Enkae prestige motors Ltd Full time

    We are looking for an exceptional Technician/Mechanic to join our long established and well-respected dealership in huddersfield.They will have the ability to think outside of the box, develop innovative solutions and have a commitment to excellence.Key Duties:Perform diagnostics and repairs on vehicles.Complete all reports and administration required for...


  • Wakefield, Wakefield, United Kingdom JCT600 Full time

    Service Advisor Apprenticeship - VolkswagenAs a Vehicle Service Advisor working for Volkswagen, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.The role of a Service Advisor typically involves: Interpreting customer concerns and liaising with technicians. Booking...