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Scheduler

3 months ago

Wakefield, Wakefield, United Kingdom Prism Medical UK Full time

Role Description
Working as part of a team managing and scheduling engineers work in your own geographical region.

Essential Duties

  • Daily management of all engineers diaries, booking and moving works.
  • Management of an order book
  • Providing daily updates to your relevant manager of volume of jobs scheduled
  • Ensuring customer SLAs and KPIs are met on all jobs
  • Ensuring daily business targets of JPM (jobs per man) and jobs planned are met within SLA
  • Organise and plan routes to maximise productivity
  • Strict adherence to engineer skill matrix to ensure FTF (first time fix)
  • Highlighting any issues to Regional Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
  • Accurate and consistent updating of system databases
  • Management of WIP in region
  • Raising of POs for subcontractors and suppliers
Build and maintain relationships with engineers, sub-contractors and suppliers.

Personal Characteristics (Attitude)

  • Ability to prioritise and follow customer SLA requirements.
  • Excellent communication skills both written and verbal
  • Methodical approach to managing and maintaining your workload
  • Ability to multitask and stay calm under pressure whilst targeting backlogs
  • Team player who can manage their own workload and work well on their own initiative
  • Exceptional customer service and interpersonal skills
  • Problem solving skills
  • Proactive, results driven
  • Competent in Microsoft Office Applications (specifically Excel)
  • Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

  • Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Desirable

  • Experience of working with fieldbased engineers
  • Experience in working in a target driven environment.

Job Types:
Full-time, Permanent

Salary:
From £23,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Onsite parking
  • Referral programme
  • Sick pay
  • Wellness programme

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Wakefield, WF4 4TD: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)