Customer Interaction Specialist

2 weeks ago


North Shields, North Tyneside, United Kingdom Go-To Outsourcing Full time

JOB SPECIFICATION

BUSINESS UNIT:
PASSENGER -UK MARKET

AREA OF COMPETENCE:
Contact Centre - Customer Interaction

JOB TITLE:
Customer Interaction Specialist - English & Other Specified Language (Dutch)



RESPONSIBLE TO:
Customer Interaction Manager


MAIN PURPOSE OF JOB


You'll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere.

As well as being comfortable working in a performance-driven contact centre environment with confidence. Ability to be communicate fluently in English language and second language ( Dutch ), both verbal and written.

CORE RESPONSIBILITIES
- providing professional and efficient customer sales and service in all duties
- first contact resolution of customers and clients queries, requests, orders and complaints
- proactively contact existing and potential customers with the aim of up-selling products
- match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products

COMPETENCIES / DESIRED EXPERIENCE
- previous contact centre experience is ideal
- good proficiency and navigation skills around a pc, excellent keyboard skills
- good telephone manner with a clear speaking voice
- good communication skills and the ability to build rapport with the customer
- ability to work well in a team
- flexible to work at all times in the contact centre, including evenings and weekends

MEASUREMENT
- delivery of targeted personal quality and performance scores
- delivery of departmental KPI's and SLA's
- manager observation
- customer feedback (internal/external)
- compliance delivery

Job Types:
Full-time, Temp to perm

Salary:
£10.70 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Job Types:
Full-time, Temp to perm

Salary:
£10.70 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • North Shields NE29 6EE: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

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