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Customer Interaction Specialist
2 weeks ago
JOB SPECIFICATION
BUSINESS UNIT:
PASSENGER -UK MARKET
AREA OF COMPETENCE:
Contact Centre - Customer Interaction
JOB TITLE:
Customer Interaction Specialist - English & Other Specified Language (Dutch)
RESPONSIBLE TO:
Customer Interaction Manager
MAIN PURPOSE OF JOB
You'll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere.
CORE RESPONSIBILITIES
- providing professional and efficient customer sales and service in all duties
- first contact resolution of customers and clients queries, requests, orders and complaints
- proactively contact existing and potential customers with the aim of up-selling products
- match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products
COMPETENCIES / DESIRED EXPERIENCE
- previous contact centre experience is ideal
- good proficiency and navigation skills around a pc, excellent keyboard skills
- good telephone manner with a clear speaking voice
- good communication skills and the ability to build rapport with the customer
- ability to work well in a team
- flexible to work at all times in the contact centre, including evenings and weekends
MEASUREMENT
- delivery of targeted personal quality and performance scores
- delivery of departmental KPI's and SLA's
- manager observation
- customer feedback (internal/external)
- compliance delivery
Job Types:
Full-time, Temp to perm
Salary:
£10.70 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Job Types:
Full-time, Temp to perm
Salary:
£10.70 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- North Shields NE29 6EE: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
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