Client Service Administrator

1 week ago


Aberdeen, Aberdeen City, United Kingdom International SOS Full time
International SOS's global centre of excellence for offshore and occupational health is headquartered in Aberdeen.

Led by a team of industry-experienced clinicians, we have substantial expertise in mitigating offshore and occupational health risks as well leading on the health component of any offshore health event or emergency.

Today we support over 140 offshore sites in UKCS, 60 of which are O&G producing assets.

Job Overview:

  • Work closely with team members and other internal stakeholders to develop the skills to deliver a high standard of Administration service to clients, suppliers & patience.
  • Support the Client Service Advisors to fulfil Health Administration client specific contractual obligations.

Key responsibilities:

  • Answer the phone in accordance with Call Handling Management procedure.
  • Manage the administration of medical bookings effectively and accurately for all companies. in accordance with Client Interface documents and Operations procedures.
  • Arrange medical appointments in Int. SOS Clinics and Network partner clinic(s) in line with Operations procedures.
  • Share Medical assessment outcomes in accordance with Client Interface Documents and Operations procedures.
  • Ensure results are delivered to the client in a timely manner, as specified in Client Interface documents and Operations procedures.
  • To quality check document formatting and spelling to ensure accuracy, making sure the consent process is adhered to.
  • Manage the close out of Case Management in line with Client Interface document & Operations procedures.
  • Monitor Network Clinic partners, log and escalate noncompliance in line with Operations procedures.
  • Ensure paperwork is accurately completed and uploaded to the patient record system.
  • Securely manage medical and personal documentation in accordance with operating procedures and clear desk policy. and Data Protection.
  • Escalate any Clinical diary issues for support and resolution.
  • Work to resolve any service issues in line with International. SOS complaint procedure.
  • Attend internal client review meetings as required.
  • Assisting with Financial queries.
  • Raising Purchase Orders.

Skills, Knowledge & Qualifications:

Required Skills and Knowledge

  • Sound knowledge of Microsoft Outlook, Word and Excel (Intermediate to advance level desirable)
  • Proven Customer Service Experience (Advantageous)

Required Competencies

  • Good problemsolving skills.
  • Excellent Time Management skills.
  • Ability to prioritise and manage workload effectively.
  • Excellent interpersonal and communication skills pleasant attitude, speaks clearly and fluently.
  • Quality orientated.
  • Driven to deliver outstanding customer services.
Required Work Experience

  • Previous experience within an Administrative and or Client function (Advantageous)
  • Experience in Occupational Health (Advantageous)

What we can offer:

At International SOS Medical Services UK we offer a competitive salary and a range of attractive benefits including:

  • 31 days Annual Leave
  • Flexi Days
  • Flexible Hybrid Working Options
  • Pension
  • Private Medical Insurance
  • Parental Leave (Various)
  • Free/Discounted Legal Access
  • Life Assurance
  • Critical Illness Cover
  • Tastecard Membership
  • Coffee Club Membership
  • Onsite Parking
  • Free Flu Vaccine
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.


International SOS has been recognised as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2021.


  • Administrator

    1 week ago


    Aberdeen, Aberdeen City, United Kingdom Client Full time

    Administrator Aberdeen Competitive Salary (DOE) + Pension + Holidays Are you a motivated Administrator looking for your next exciting challenge with a global company, where you can play a key part within a successful and supportive team?This well-established business supports clients internationally to provide chemical products, ensuring quality and...

  • Administrator

    3 weeks ago


    Aberdeen, Aberdeen City, United Kingdom Client Full time

    Administrator Aberdeen Competitive Salary (DOE) + Pension + Holidays Are you a motivated Administrator looking for your next exciting challenge with a global company, where you can play a key part within a successful and supportive team?This well-established business supports clients internationally to provide chemical products, ensuring quality and...


  • Aberdeen, Aberdeen City, United Kingdom InHealth Group Full time

    About The Role:We're looking for a Client Service Administrator to join our Occupational Health team in Aberdeen, on a full-time permanent basis. The role is based on-site in Aberdeen, working Monday-Friday during office hours.As a Client Service Administrator, you will work closely with our Occupational Health team and other internal stakeholders, to...


  • Aberdeen, Aberdeen City, United Kingdom Client 1 Full time

    Trainee Administrator Aberdeen Competitive Salary (DOE) + Holidays + Pension + Training Excellent opportunity for a confident individual looking to develop their skills in administration, whilst becoming a key part of an industry leading business.A global leader in the chemical industry, this well-respected manufacturer is dedicated to supplying top-quality...

  • Trainee Administrator

    4 weeks ago


    Aberdeen, Aberdeen City, United Kingdom Client 1 Full time

    Trainee Administrator Aberdeen Competitive Salary (DOE) + Holidays + Pension + Training Excellent opportunity for a confident individual looking to develop their skills in administration, whilst becoming a key part of an industry leading business.A global leader in the chemical industry, this well-respected manufacturer is dedicated to supplying top-quality...

  • Trainee Administrator

    4 weeks ago


    Aberdeen, Aberdeen City, United Kingdom Client 1 Full time

    Trainee Administrator Aberdeen Competitive Salary (DOE) + Holidays + Pension + Training Excellent opportunity for a confident individual looking to develop their skills in administration, whilst becoming a key part of an industry leading business.A global leader in the chemical industry, this well-respected manufacturer is dedicated to supplying top-quality...


  • Aberdeen, Aberdeen City, United Kingdom Proserv UK Ltd Full time

    What You Need to Know:We have an exciting opportunity for a Services Administrator to join the team in our Tullos office.This is a busy and fast paced role which often requires having to work on several things at once. We are looking for someone with strong administration and communication skills, a great attention to detail and can work to deadlines.This is...


  • Aberdeen, Aberdeen City, United Kingdom Survitec Group Limited Full time

    Vacancy Title:Service Administrator**Vacancy Location:Findon, Aberdeen**Engagement Type:Full time, Permanent**Your CompanySurvitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.Today, we are a global...


  • Aberdeen, Aberdeen City, United Kingdom Idex Full time

    Idex Consulting have a new opportunity for an IFA Administrator to join a large IFA Practice based in Aberdeen. You will be part of a team providing support many Financial Advisers and will be dealing with all financial products such as pensions and investments. Responsibilities:Using IO system and a variety of platformsObtain quotes, illustrations, product...


  • Aberdeen, Aberdeen City, United Kingdom Idex Full time

    Idex Consulting have a new opportunity for an IFA Administrator to join a large IFA Practice based in Aberdeen. You will be part of a team providing support many Financial Advisers and will be dealing with all financial products such as pensions and investments. Responsibilities:Using IO system and a variety of platformsObtain quotes, illustrations, product...


  • Aberdeen, Aberdeen City, United Kingdom Menzies Distribution Ltd Full time

    **_Customer Service Administrator - Monday - Friday - 10am pm _**Location: _Aberdeen (Parcels division) _Who are we?At Menzies Distribution we've been delivering across the UK since to and from every high street, as well as reaching the areas others can't. Today, we're Logistics UK's most innovative business of the year. With a strong focus onthe future,...


  • Aberdeen, Aberdeen City, United Kingdom Array Training Limited Full time

    CLIENT SERVICES COORDINATORCompany Overview:Array Training is a well-recognised NDT (Non-Destructive Testing) training, examination, and consultancy company based in Altens Aberdeen, Scotland. As a leading a team of NDT specialists, we take pride in providing first-class training services to a diverse range of clients, including individuals and companies,...


  • Aberdeen, Aberdeen City, United Kingdom Berry Recruitment Full time

    Berry Recruitment are currently recruiting for a Full Time Customer Service/Administrator within a Contact Centre based in Aberdeen.Role Overview:To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or...


  • Aberdeen, Aberdeen City, United Kingdom Search Consultancy Full time

    Join UK's most reputable manufacturer of bespoke Oil & Gas products as their new Customer Service Administratorbased in Aberdeen.Monday-Friday, up to £26,000 per annum & on-siteThe benefits of working as a Customer Service Administrator within this reputable company include:A competitive salary, clear progression pathways, free on-site parking, wide range...


  • Aberdeen, Aberdeen City, United Kingdom Idex Full time

    Idex Consulting have a new opportunity for an IFA Administrator to join a large IFA Practice based in Aberdeen.You will be part of a team providing support many Financial Advisers and will be dealing with all financial products such as pensions and investments.Responsibilities: Using IO system and a variety of platforms Obtain quotes, illustrations, product...

  • IFA Administrator

    1 week ago


    Aberdeen, Aberdeen City, United Kingdom JohnstonGreer Ltd Full time £22,000 - £28,000

    IFA Administrator £22,000 to £28,000 plus benefits and exam support IFA Administrator required by this highly successful firm of Financial Advisors that provides advice to HNW Private Clients across investments, retirement planning and tax. The firm offers an excellent salary, core and flexible benefits, full exam support for those that want to study plus...


  • Aberdeen, Aberdeen City, United Kingdom Cammach Bryant Full time

    Our client is looking for a Financial Administrator on a permanent basis, located in Aberdeen.ROLEThe purpose of the Financial Administrator is to provide support to the Practice, ensuring business is processed in an efficient and timely manner whilst providing clients with the highest levels of customer service.RESPONSIBILITIES Arrange review meetings with...


  • Aberdeen, Aberdeen City, United Kingdom NHS Scotland Full time

    We have an exciting opportunity for an Administrator to join our Nursing Administration team and work within a Health Visiting team based in the Central Locality. This post will provide administration support to a team of health visiting staff who deliver services to children up to the age of 5 in Aberdeen City. The role is varied and busy and we are looking...


  • Aberdeen, Aberdeen City, United Kingdom Emerson Full time

    If you are a professional looking for an opportunity to grow, Emerson has an appealing role for youBased in Aberdeen, UK , you will carry out a wide range of administrative tasks for the overall business, supporting a wide range of functions and Business Units. You will also provide reception duties to ensure all visitors are routinely dealt with in an...


  • Aberdeen, Aberdeen City, United Kingdom Petrolink Full time

    Job DescriptionPetrolink is a Global leader in providing real-time data management and analytics solutions for the energy sector. The Client Support Engineer reports to the Senior Real-Time Coordinator. In addition, the Client Support Engineer will report to Global Operations Manager of Petrolink Services Ltd, for all matters relating to System...