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Administrator

3 months ago

Gateshead, Gateshead, United Kingdom Northern Employment Services Ltd Full time
Assistant Administrator

Hours of work:
Monday to Friday, 08:30-16:30- Office Based.

Pay Rate:
£11.80/hr

Location:
Gateshead

Duration: 6 months contract


We are recruiting a strong administrator to join the friendly department team based in Gateshead, to hold responsibility for inputting and processing customer enquiries, quotations and orders utilising the ERP system.

Key to this role will be your ability to utilise your experience to improve customer satisfaction by reducing customer response time and simplifying the customer experience.


Duties involved to fulfil this role successfully:

  • Process customer enquiries, quotations and orders in a timely and efficient manner utilising the ERP system
  • Input information into the workload trackers
  • Escalate customer complaints to the Quotations Lead when required
  • Represent the customer interests within the business to assist in finding resolution to requests in a timely manner
  • Accountable for contributing to improvement of department KPIs
  • Comply with all departmental and company procedures at all times
  • Ensure all quotations and orders are handled in accordance with company compliance requirements and highlight any red flags to supervision
  • Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager
  • Ensure all company policies surrounding health & safety, quality requirements and housekeeping are met

Qualifications:

  • Minimum GCSE Qualifications within Maths & English.

Desirable Experience:

  • Experience in a similar position (+/ 2 years)
  • Experience within a sales environment/ Knowledge of good sales practice

Musts:

  • Computer literacy (including high expertise of

Microsoft Office:
PowerPoint, Excel, Word and Outlook)

  • Knowledge of ERP/ MRP systems (moving to Omega/Oracle)

Job Types:
Full-time, Permanent, Fixed term contract

Contract length: 6 months

Salary:
£11.80 per hour

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends
  • Overtime

Work Location:
In person

Reference ID:
LD-ADMIN784