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Counter Admin Support Assistant

3 months ago

Brampford Speke, Devon, United Kingdom The Sovini Group Full time
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary
£25,028.64

Contractual hours
40

Basis
Full time

Package
22 days annual leave plus bank holidays

Date posted
05/06/2024

Job reference
SG001466

Job description

Counter Admin Support Assistant

  • We are currently looking for a
    Counter Admin Support Assistant to join The Sovini Group.
  • Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.
  • If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.

This position is a permanent opportunity.

As a Counter Admin Support Assistant, you will be expected to:

  • Co-ordinate and facilitate all customer requirements within a growing trade supplies, regional branch. A predominantly trade counter, sales based role, you will be the main point of contact for a general and dedicated customer base, ensuring excellent customer service is up kept at all times and opportunities to generate increased sales opportunities for the business executed
  • Liaising with all other departments (Yard, logistics etc.) within Sovini Trade Supplies to ensure customers' orders are efficiently processed.
  • Ensuring all customer issues/complaints are dealt with swiftly and efficiently, ensuring customer satisfaction levels are of the highest standard.
- operate the BISTRACK system without error and administer all transactions as per Company guidelines

  • Assisting with picking of customer orders as and when required, ensuring Sovini Trade Supplies are providing a firstclass customer experience.
  • Maintain detailed knowledge of all products and materials (i.e. qualities, uses, sizes, quantities, availability etc.) and to understand what items / building materials are required for both Trade & Retail Customer's needs.
  • Maintain safe and clean work environment.
- meet appraisal targets and support the delivery and achievement of overall business objectives

  • Taking part in all stock takes. Ensuring all stock takes are managed in accordance with procedures
  • Scanning in of paperwork
  • Actively promoting offers and deals.
  • Card and cash handling
  • Any other tasks to be carried out that are instructed by management.
  • Commit to equality and diversity and to promote nondiscriminatory practices in all aspects of work undertaken.
  • Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.

To be successful in a Counter Admin Support Assistant role, the skills you will need**:

  • Experience in raising customer orders, purchase orders and dealing general customer enquires using a dedicated ERP system
  • Excellent oral and written communication skills.
  • Excellent oral and written communication skills.
  • Ability to prioritise and manage workload to meet strict deadlines.
  • Selfmotivated with enthusiasm, commitment and drive and ability to work under pressure and still produce a high standard of work.
  • Ability to work as a member of a fast paced team
  • Ability to be flexible, multiskilled and willing to go the extramile.
  • To demonstrate The Sovini Group's values in your day to day job role
  • Success, Passion, Authenticity, Courage, Enterprise.

Experience or Knowledge of the below would be advantageous but not essential:

  • Experience of working on a builder's merchant trade counter.
  • Experience of working within a building supplies Industry.
  • Card and cash handling
experience

  • A thorough understanding and strong commitment to Equal Opportunities Policy issues, demonstrating a commitment to working effectively with an Equal Opportunities Framework.

So if you are looking for a Counter Admin Support Assistant role with**:

  • Competitive salary
  • £ 25,028.6
  • Hours
  • 40 per week (Monday-Friday Pattern).
  • 22 days holiday increasing with service.
  • Cycle 2 Work Scheme.
  • Group personal pension scheme.
  • Life Assurance.
  • Career development opportunities.
  • Corporate discount scheme.
  • Staff wellbeing and 'feelgood' programme.
  • Closing date 19th June 2024