Specialist Services Administrator

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Templatedata Full time
At Zynk, we specialise in providing innovative integration and automation solutions to streamline business processes.

Our mission is to empower our clients to optimise their workflows and enhance productivity through our cutting-edge technology and dedicated support.

As a Customer Service Specialist, you will play a pivotal role in ensuring a seamless experience for our customers from the initial project implementation and ongoing support.

You will serve as the primary point of contact for all customer inquiries, effectively managing relationships and driving customer satisfaction.

Your responsibilities will encompass coordination with sales, technical support, and development teams to deliver outstanding service and identify opportunities for upselling our solutions.

Manage customer accounts throughout the entire lifecycle, from initial project to ongoing support and beyond.

Conduct regular check-ins with customers to assess satisfaction levels, address any concerns, and identify opportunities for additional products or services.

Identify change requests over technical support enquiries and provide proposals and costs.

Work closely with technical support and development teams to ensure timely resolution of customer issues and effective project implementation.

Actively seek opportunities to upsell Zynk products and services based on customer needs and usage patterns.
Maintain accurate records of customer interactions and activities in the CRM system.
Highly customer-focused with a passion for delivering exceptional service.
Competitive salary and performance-based incentives.
Opportunities for career growth and advancement within the company.

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