Administrator

1 week ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time
What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays

Flexible working (we are happy to discuss options such as compressed hours)

Flexi time

Hybrid working model (we are currently working largely remotely)

Career development

Active wellbeing and inclusion networks

Excellent pension

Access to a wide range of benefits and high street discounts

Administrative Systems Maintenance:
Maintain seamless administrative systems, showcasing strong organizational skills for efficient operations.

Event Coordination:
Coordinate attendance at external events using various internet-based tools, contributing to a dynamic team presence.

Document Preparation and Management:
Prepare materials, packs, and presentations using Word, PowerPoint, and Excel, ensuring the smooth flow of information.

Travel and Accommodation Management:
Manage travel and accommodation bookings across the service, showcasing attention to detail and logístical coordination.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more.

Our services are used by NHS organisations, contractors and the public:
we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation.

That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic.

We care about our people, our purpose, and your progress.


We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected.

Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

Job purpose
The customer is at the heart of everything that we do. This role plays an important part in the service we provide to our customer. You will be passionate about delivering a high quality and professional customer experience. You will have excellent verbal and written communication skills. You will be organised and able to multi-task.


You will support all Workforce Recruitment Services areas which include service delivery/operations, business improvement, stakeholder and engagement, training and support, performance analytics/MI and the project team.

You must be flexible, committed to continuous improvement, adaptable and prepared to move quickly between all tasks or duties.

In this role, you are accountable for:

  • Responding professionally to general enquiries, conducting research, and getting information to resolve queries and taking initiative to determine the appropriate course of action.
  • Creating and maintaining administrative systems.
  • Co-ordinating and arranging attendance at external events using various internet-based tools.
  • Preparing material, packs and presentations as required using word, PowerPoint and excel.
  • Managing travel and accommodation bookings across the service.
  • Taking minutes, preparing agendas, and supporting the team at meetings or events. This may involve occasional national travel and overnight stays.
  • Raising requisitions and ensuring invoices are correct before requesting authorisation for payment.
  • Preparing and co-ordinating articles for newsletters.
  • Preparing and co-ordinating management information for use internally and externally using PowerPoint and excel.
  • Liaising with colleagues internally to meet deadlines for example the delivery of service reports, project tasks, data requests and training and support materials.
  • Administering, maintaining, and updating the intranet and internet content and pages.
  • Providing management information on administration tasks as required in an accurate and timely manner.
  • Continually maintaining an awareness of the services including system developments, communication plans, training plans and project delivery.
  • Working with a mínimal amount of supervision, to manage own work and make decisions in own work area.
  • Contributing to service improvement through building effective working relationships with colleagues and customers.
  • Contributing to a culture of continuous improvement and service excellence by adhering to agreed procedures and making suggestions for improvements.
  • Identifying personal training needs and works with their manager to establish personal objectives.
  • You may be required on occasions to perform extra tasks, which would support a business need, or that offers you an individual development opportunity.
In addition to the above accountabilities, as post holder you ar

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