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Administration Officer

3 months ago

Morpeth, Northumberland, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

Job summary

Due to internal transfer, a vacancy has arisen within the North In-Patients admin team based at St Georges Hospital, Morpeth. This is a permanent full-time Band 3 role supporting all wards (acute, rehab and older persons).

Key skills required are:

Secretarial experience working within a team Experience in a customer/patient or service user focused environment Excellent communication and interpersonal skills A good understanding of the RIO system (training will be given) A good knowledge of Microsoft Word/Office packages Good verbal and written communication skills Note taking skills Ability to be self-directed, motivated and be able to contribute positively within a team Well organised and structured Be able to demonstrate flexibility in the role

We welcome pre-application queries or visits.

Main duties of the job

The post holder will join the secretary team to provide a proactive, comprehensive service which will include arranging and note taking of patient focused meetings, telephone queries, processing/typing/checking documentation, occasional audio transcription, as well as other ad hoc office tasks such as processing mail, photocopying, binding, laminating, etc

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 28th May 2024

Closing date : 4th June 2024

We welcome your application.

Person Specification

Education and Qualification

Essential

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent) Audio Typing qualification or demonstrable equivalent experience General level of education to O-Level/ GCSE or equivalent

Desirable

NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

Working for clinical team in NHS environment Knowledge of NHS Policies and Procedures Working knowledge of Microsoft applications, including e-mail communication Ability to maintain and update Patient Information Systems RiO Good working knowledge of office procedures Previous secretarial/clerical experience

Desirable

Office experience of 1 year minimum

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written Note-taking skills Good organisational and planning skills

Desirable

Show in application good customer care skills