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Temporary Staffing Payroll Officer

3 months ago

London, Greater London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time
The Temporary Staffing Payroll Officer will oversee the payroll function for all Staff Bank Members


The post holder will have key responsibility for providing an effective, reliable, high quality, timely and responsive basic payroll advisory service.

This will include managing tight deadline, time management and data quality assurance.

They will also be required to support the Temporary Staffing Team Leader / Temporary Staffing Manager to review effectiveness of processes and policies.


  • To provide day to day support for bank staff in terms of guidance and investigating queries and problem solving
  • Access to ESR system to answer questions as they arise.
  • Act as frontline response to questions from staff
  • Providing a triage point and working jointly with our payroll service provider
  • Submit weekly pension/payroll data returns directly to our payroll provider.
  • Create and update bank staff upgrades, additional assignments and terminations
  • Identify and escalate system errors as required to the Temporary Staffing Team Leader
  • To be responsible for assigning, inputting changes, variations and leavers are uploaded to the ESR system then relayed to payroll for actioning
  • To respond to enquiries on all aspects of changes to contract, leavers, giving advice where appropriate, taking messages as necessary and responding in a courteous, proactive, helpful manner. Provide empathy when communicating to service users in distress.
  • Providing support, advice and guidance by overseeing the central mailbox
  • To have a good working knowledge of Electronic Staff Records and providing guidance to managers in the understanding of the ESR system and completion of change & leaver process for bank
  • To work closely with other Temporary Staff Team members
  • Provide support, advice and guidance to other Temporary Staff Team members
  • Daily usage of 3 temporary staffing platform Healthroster, Bank Staff and Patchwork


We provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have over 6,000 members of staff that are PROUD to Care for nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the safest and best performing Trusts in the country.

We're also one of the top trusts to work for - our staff say they're engaged, motivated, and would recommend us as a place to work and receive treatment.


In 2020 the Trust was rated by the Care Quality Commission as Outstanding in the well-led and use of resources domains and Good in the safe, effective, caring, and responsive domains.

The Trust as a whole was Good, but the Chelsea site was Outstanding.

Our facilities are some of the best in the country. We have been investing around £10 million a year in our estate.

We are currently spending £25 million on expanding our adult and neonatal critical care facilities at Chelsea and Westminster and redevelopment of our children's unit at West Middlesex - in partnership with our charity, CW+ and generous donors.


  • Organise and prioritise workload for own time management and external deadlines.
  • To check the accuracy of data produced and escalate any anomalies, alongside Temporary Staffing Team Leader
  • To promote the use and value of information throughout the Trust taking full account of information Governance principles.
  • Undertake any other activities to support the data quality of the Trust's ESR date associated to payroll.
  • Support data inputting tasks associated with updating the accuracy of the system.
  • Monthly Data cleanser of bank worker not worked in last 12mths and profile inactive