Customer Support Specialist
1 week ago
What We're All About at Kroo
Kroo has a big vision. To be the first bank that is both trusted and loved by its customers.
We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.
Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.
As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems.
We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience.
We work in cross-functional collaborative teams, so you'll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation.
The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey.
Here's what you will be doing:
- Be the first port of call for customer complaints and concerns to make sure that they're treated fairly
- Show proactiveness and ownership skills to solve customer problems
- Proactively spot patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to serve them better
- Identify customers who might be vulnerable and ensure we support them when needed
- Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends
- Understand, prioritise and escalate customers' feedback and feature requests to the product team
- Support other members in the Operations team by being a point of contact and mentoring new joiners
Requirements:
We're looking for someone who:
- Has front line or back office banking experience
- Has experience in customer service in the financial services industry
- Is interested in how technology can improve people's lives
- Enjoys the startup environment
- Is customer focused
- Has a high level of organisation
- Has excellent written and verbal communication skills
- Has a high level of empathy and the ability to connect with other people
Benefits:
Remote working
Please note:
you'll be working Fridays, Saturdays and Sundays. The shifts will be provided well in advance, but typically range between 6am - 10pm.
About Our Process:
We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:
- People screen interview
- 30 mins
- Technical interview challenge with the hiring manager 45 mins
- Culture champion interview
- 30 mins
- Head of division interview 45 mins
Diversity and Inclusion:
To all Recruitment Agencies:
At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.
-
Specialist Support Worker
3 weeks ago
Manchester, United Kingdom Time Specialist Support Full timeTime Specialist Support is looking for competent, passionate staff in the Manchester to work with autistic children and young people. The job entails supporting young people accessing social activities in the community and support is needed mainly for after school and weekends. **Job Type**: Part-time **Salary**: £11.00-£14.00 per hour Expected hours: 3...
-
Customer Support Specialist
3 weeks ago
Manchester, United Kingdom Applause IT Full time**Customer Support Specialist** **£25,000 - £30,000** **Remote** Applause IT are seeking a dedicated and proactive Customer Support Specialist to join a global SaaS provider. This is an opportunity to work for an expanding company, who operate in multiple countries, from the United Kingdom to Australia. Your responsibilities as Customer Support...
-
Customer Support Specialist
1 month ago
Manchester, United Kingdom Global1stline Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...
-
Customer Support Specialist
2 months ago
Manchester, United Kingdom Daikin Full time**Role: Customer Support Specialist** **Location: Glasgow or Manchester (Hybrid Working)** **Salary: Competitive + Bonus + Benefits** Are you enthusiastic about supporting customers? Are you looking for your next challenge? This role might be for you! At Daikin, we are looking for a Customer Support Specialist who has excellent customer service...
-
Customer Support Specialist
1 week ago
Manchester, United Kingdom Global1stline Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.To be successful in this role, you should be an excellent...
-
Customer Support Specialist
2 months ago
Manchester, United Kingdom Mandeville Full timeMy client, a highly sought-after training provider in the UK, recognised for their excellence and featured on BBC, for their positive impact on improving 'regulated' sectors. They specialise in diverse sectors, with a focus on Local Authority and SME customers.The Role:To support new and existing clients and learners with queries relating to features within...
-
Customer Support Specialist
4 weeks ago
Manchester, United Kingdom Mandeville Full timeMy client, a highly sought-after training provider in the UK, recognised for their excellence and featured on BBC, for their positive impact on improving 'regulated' sectors. They specialise in diverse sectors, with a focus on Local Authority and SME customers.The Role:To support new and existing clients and learners with queries relating to features within...
-
Customer Support Specialist
5 days ago
Manchester, United Kingdom Nationwide Fleet Installations Ltd Full time**Join Our Team - Customer Support Specialist for Nationwide Fleet Installations in Eccles!** **Role - Customer Support Specialist** **Salary - £22,575** **Location - Eccles, Manchester, M30 0SN** **The Role**: Are you smartly presented, well organised, confident, self-motivated with a keen eye for detail and have a professional and friendly...
-
Customers Support Specialist
3 weeks ago
Manchester, United Kingdom TK Components Ltd Full time**Location**: Cranberry Drive, Denton, Manchester, M34 3UL (Office Based) **Department**:Retail and Merchants **Employment Type**:Permanent Full Time - 40 Hours a Week - Monday to Friday **Salary**: up to £24,000 (Dependent on Experience) **About Us** It all started in 1989 when Tom Kelly began to sell Kitchen Components from his garage. Fast forward...
-
Customer Support Specialist
3 weeks ago
Manchester, United Kingdom Daikin Full timeCustomer Support SpecialistManchester (Hybrid)Salary: Competitive + Bonus + Benefits Are you an enthusiastic and energetic Customer Support Specialist looking for your next challenge and career progression within an expanding team? If you want to work in a fast-paced role where you have all the training and support you need to succeed, then this could be for...
-
Customer Support Specialist
1 week ago
Manchester, United Kingdom Kroo Full timeWhat We're All About at KrooKroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think...
-
Customer Support Specialist
1 week ago
Manchester, United Kingdom Second Spectrum Full time**Customer Support Specialist**: at Second Spectrum Manchester, England, United Kingdom **Second Spectrum** **is a Sports Emmy-winning data & tech company** that is building _the next way of seeing sports_ - by capturing and producing the highest quality data and innovative content for many of the world’s largest leagues and media partners, such as the...
-
Customer Support Specialist
2 weeks ago
Manchester, United Kingdom Kroo Full time**What We’re All About at Kroo** Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and...
-
Customer Support Specialist
2 weeks ago
Manchester, United Kingdom Kroo Full time**Description**: **What We’re All About at Kroo** Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity,...
-
Customer Support Specialist
1 week ago
Manchester, United Kingdom Nationwide Fleet Installations Ltd Full timeJoin Our Team - Customer Support Specialist for Nationwide Fleet Installations in EcclesRole - Customer Support SpecialistSalary - £22,575Location - Eccles, Manchester, M30 0SNThe Role:Are you smartly presented, well organised, confident, self-motivated with a keen eye for detail and have a professional and friendly personality, then Nationwide Fleet...
-
Customer Support Specialist
1 week ago
Manchester, United Kingdom TK Components Ltd Full timeLocation: Cranberry Drive, Denton, Manchester, M34 3UL (Office Based)Department:Retail and MerchantsEmployment Type:Permanent Full Time - 40 Hours a Week - Monday to FridaySalary: up to £24,000 Dependent on Experience)About UsIt all started in 1989 when Tom Kelly began to sell Kitchen Components from his garage. Fast forward 33 Years, TKC is a multi-channel...
-
Customer Support Specialist
1 week ago
Manchester, United Kingdom Kroo Ltd Full timeWhat We're All About at Kroo Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We...
-
Customer Support Specialist
2 weeks ago
Manchester, United Kingdom Mandeville Recruitment Group Full time**Overview**: My client, a highly sought-after training provider in the UK, recognised for their excellence and featured on BBC, for their positive impact on improving ‘regulated’ sectors. They specialise in diverse sectors, with a focus on Local Authority and SME customers. The Role: To support new and existing clients and learners with queries...
-
Customer Support Specialist
1 week ago
Manchester, United Kingdom Nationwide Service Care Full time**The Role**: Are you smartly presented, well organised, confident, self-motivated with a keen eye for detail and have a professional and friendly personality, then Nationwide Service Care may have the ideal role for you. Established in 1995, we are one of the UK’s largest independent telematics and vehicle metrics service providers, delivering...
-
Customer Support Specialist
2 weeks ago
Manchester, United Kingdom Genius Sports Full timeThe Role Second Spectrum cares deeply about our partners and as a Customer Support Specialist you will be a core component in our mission to go above and beyond for our customers. In this role, you will contribute to our day-to-day support operations by managing external client requests. You will work daily across a variety of departments - Operations,...