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Quality Improver

3 months ago

Fareham, Hampshire, United Kingdom The Cooper Companies Full time

JOB TITLE - Quality Improver

DEPARTMENT - Packaging and Distribution

LOCATION - Mountpark

WORKING HOURS - Monday to Friday, 08:30 - 16:30

**A brighter future awaits you

We have an exciting opportunity for you to join a dynamic team as a Quality Improver for a leading global manufacturer of contact lenses _.

_Your role will be to lead quality investigations and work as part of cross-functional teams to ensure investigations and accurate root cause analysis are completed within agreed time frames.

**Essential functions & responsibilities: - Representing QA in NCR, Quality Feedback, Customer Complaint and SNC investigations

  • Performing root cause analysis and training this concept to others outside of the QA group
  • Monitoring the time taken to complete investigations with the aim of minimising customer impact
  • Completing investigation reports individually and with teams, leading meetings where appropriate
  • Evaluating effectiveness of corrective and preventative actions
  • Leading and participating in project groups to improve the quality of products / processes
  • Developing supporting documentation for improvement projects including training material
  • Risk Assessment Team member and Subject Matter Expert for Quality
  • Support Engineering team and wider business with change management; ECO Leader, ECO Change Analyst
  • Identifying Corrections, Corrective Actions and Preventive Actions within CAPA teams
  • Working with CAPA leaders to ensure quality issues are investigated in a timely manner, and appropriate corrective and preventative actions are implemented
  • Quality Data Trending; review metrics where applicable to monitor performance of Quality processes, such as NCR, Customer Complaints, QFBs and SNCs
  • Providing GMP training and representing QA in GMP improvement projects Support documentation with technical report writing
  • A full job description is available upon request.**What skills and experience should you have?
Knowledge, skills and abilities essential to excel in this role include:

  • Minimum 1 years' experience in a regulated industry.
  • Knowledge of contact lens and packaging and distribution processes desired, but not essential.
  • Highly motivated and responsible.
  • Good written and verbal communication skills.
  • Ability to work effectively either alone or as part of a team.
  • Ability to prioritise workload as appropriate.
  • Knowledge of quality improvement tools and processes.
  • Knowledge of ISO14971, and Application of Risk Management to Medical Devices beneficial.
  • Computer literate, with knowledge of GPS, Baan, Red Prairie, Agile and Microsoft packages.
  • Flexibility to work across the UK sites.
  • Full, current driving license. Educated to A-Level standard preferred, but not essential.
**Work Environment
The post operates primarily in an office environment, with some tasks based in the warehouse. Some areas of operations will require PPE, provided by the company.

**What we offer
At CooperVision, we offer a selection of extensive benefits. Our goal is to improve lives one person at a time, and we start with you. You'll receive competitive compensation alongside a fantastic benefits package including;

  • 25 days holiday
  • Company sick pay
  • Pension scheme
  • Healthcare cover
  • Life assurance
  • Flexible working
  • Discounted gym memberships
  • Extensive learning and development opportunities
  • Access to our Wellness Platform
  • Free eye tests A heavily discounted contact lens scheme and much more


We are committed to our employees' personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential.

To help us achieve our goals, we'll give you everything you need to help you achieve yours.

  • Opportunities to progress into Quality Engineering if desired. We also provide access to LinkedIn Learning to help you develop in you career and grow with CooperVision.
**About us

Through scientific and technological innovation, operational excellence, and an unwavering dedication to our customers, here at CooperVision we are committed to helping people all over the world see better every day.

We're all about brighter futures - for our people, for our customers, and for everyone that wears our contact lenses.


As a CooperVision employee, you'll be welcomed into a diverse and progressive global business with a presence in over 130 countries.

We have a strong heritage of solving the toughest vision challenges, such as astigmatism, presbyopia, and childhood myopia.


Whilst we are proud to be one of the largest manufacturers of contact lenses in the world, we have never lost that entrepreneurial team spirit that drives us.

We're an ambitious company that's big on belonging, proud to champion a collaborative workforce where everyone is empowered to make a difference and play an integral part in our ongoing success.

**CooperVision Values
Our four values define and underpin our unique cultur