Quality Assurance Specialist
6 days ago
Saltus is seeking a meticulous and proactive Quality Assurance Specialist to join our team. This role reflects our commitment to maintaining and enhancing the quality of our services as we grow.
Key Responsibilities- Develop and Implement Quality Assurance Processes
Design and implement comprehensive quality assurance processes and procedures to ensure compliance with industry standards and regulatory requirements.
Establish QA Metrics and BenchmarksEstablish quality assurance metrics and benchmarks to measure and improve service quality, and provide actionable recommendations for improvement.
Audit and ComplianceRegularly audit internal processes and client interactions to ensure adherence to established standards, and ensure compliance with industry regulations, company policies, and best practices.
Quality ImprovementIdentify areas for improvement and provide recommendations for improvement, and maintain accurate records of audits, inspections, and quality assessments.
Reporting and TrainingPrepare detailed reports on QA findings, trends, and improvement plans, and provide training to staff on quality assurance processes.
Culture of QualityWork closely with various departments to promote a culture of quality and continuous improvement, and collaborate with the management team to integrate QA insights into strategic planning.
Requirements- Proven Experience
Proven experience in a quality assurance role, preferably within the financial services or wealth management industry.
Regulatory KnowledgeStrong understanding of regulatory requirements and industry standards in wealth management.
Analytical SkillsExcellent analytical skills and attention to detail.
Communication SkillsEffective communication and interpersonal skills.
Independence and TeamworkAbility to work independently and as part of a team.
QA SoftwareProficiency in QA software and tools is a plus.
What We OfferWe offer a salary opportunity between £30,000 - £35,000 (dependent on experience), alongside 28 days' holiday (plus bank holidays), study support, life assurance, income protection, and a pension, alongside access to our flexible benefits platform.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Experience:
- Quality Assurance: 1 year (required)
Work Location: Hybrid remote in Fareham
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