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Biomedical Support Worker

3 months ago


Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

The Biomedical Support worker role is a key member of the Biomedical Scientist team within the blood transfusion laboratory, and they are integral to the functioning of the laboratory during the 24/7 service provided.

This position requires shift working consisting of 12 hour days and 12 hour nights on a planned rota basis.

An opportunity to work in a high throughput dynamic and exciting environment, in response to clinical emergencies.

Full time: 37.5 hours per week


As post holder you will perform a range of routine and non-routine duties within blood transfusion, haematology, coagulation and specimen reception.

You will obtain samples for biological testing, performs standard biological tests, processes blood and other fluids for analysis ensuring sample integrity is maintained at all times.


This role requires the daily use of the Pathology IT systems to a very high level of accuracy and speed when inputting patient demographic and test data.

You will provide information and advice to service users concerning the supply of blood components for direct patient care, including emergencies.


Communication is a major part of this role and will require specialist professional training in order to manage emergency and difficult situations where, despite the clinical situation, compliance must be followed.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff


The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas.

We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute.

We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.

We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24hours confidential counselling support
  • Onsite Nursery
  • Onsite cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
  • Preparation of "Danger of Infection" samples for analysis in accordance with Health & Safety Regulations.
  • Required to resolve problems with mislabelled and/or mislaid samples from users. Informs users if additional or replacement samples are required for testing.
  • Prepare samples for centrifugation, separation of serum and red cells and pipetting aliquots for analysis ensuring that the minimum volume is available for the range of investigations requested.
  • Answers telephone inquiries from pathology users, patients and patient carers about test results and provide information that is complex concerning methodologies and service requirements, seeking advice as required and communicating this information to appropriate laboratory staff. For example, understanding cold chain requirements for red cells, platelets, fresh frozen plasma and cryoprecipitate.
  • To issue blood and blood components through the blood tracking system
  • To return unused blood to the blood bank, both physically and through the blood tracking system.
  • To "book in" blood/components received from the National Health Service Blood and Transplant (NHSBT) service into the computer system.
  • Carry out formal audit of the blood traceability process to ensure compliance with the Blood Safety and Quality Regulations 2005. Act on and report non conformance.
  • Produce daily reports on success rate and non conformance for the hospital transfusion team.
Please see the attached job description for full details.