Terminal Operations Manager
2 weeks ago
Summary
Terminal Operations Manager Based at Manchester Airport 12 Month secondment or temporary opportunity Competitive salaryWhy MAG?
Every year, Manchester Airport connects over 28 million passengers with more than 200 destinations across the globe. As the fourth largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.
Youll also have access to some great benefits including:
Bonus scheme 11% company contribution pension 25 days holiday plus bank holidays Free parking Subsidised public transport Huge range of company discounts Free Virtual GP service, available 24 hours a day, 7 days a week Care Concierge service Two volunteering days per yearThe role
As a Terminal Operations Manager, you will lead the Customer Services department and deliver defined customer service and experience targets through a period of significant change. You will manage, monitor and continuously improve the customer service touchpoints provided to all guests across the Airport infrastructure, whilst ensuring that these services provided attain the highest professional standards and align to our airline partnerships.
You will also lead liaison with all relevant terminal stakeholder including Airlines, Ground Handlers and UK Border Force, and oversee and contribute to the design and delivery of projects impacting the Terminal operation, minimising disruption and ensuring all stakeholder and regulatory expectations are met.
What will make you successful in the role?
We are looking for a strong leader with an appetite to strive for excellence. Youll be experienced managing change, with a track record for identifying and delivering ongoing efficiencies and continuous improvement. Youll also be experienced managing a regulated environment.
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