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Nhs Talking Therapies Administrator
2 weeks ago
Are you looking for an administrative role that will really make a difference to lives? This position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies contract.
This is done by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals and ICB contacts.
The role is varied and covers a range of administrative responsibilities that support the day to day operations of the service, as well as contributing to its ongoing development.
At Vita Health Group we appreciate the part ALL our team play in helping people get better.If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the role and what we have to offer.
This is a Hybrid role with a minimum of 2 days in the office situated at Riverview Business Centre, Stephenson Building, Newcastle Business Park, Newcastle Upon Tyne,NE4 7YL and remote 3 days a week.
Main Duties and Responsibilities Answering incoming and making outbound calls in a professional manner within agreed KPIs.Checking and processing letters to patients, GPs and Healthcare professionals. Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules. General administration and any other ad hoc duties to contribute to the smooth running of the service. This is an excellent opportunity to build on your administration and customer service skills in a busy fast-paced organisation.
Improving lives physically and mentally drives everything we do.
Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years.
We work in partnership with the NHS, are engaged by insurers and some of the UKs largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.
To achieve our mission of Making People Better, we recognise the importance of investing in our staff.
Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be invited to interview.
Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES). Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme. An embedded speaking up culture facilitated by Freedom to Speak Up Guardians.
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