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Customer Service Manager

4 months ago

London, Greater London, United Kingdom Howells Recruitment Full time

Customer Service Manager - Social Housing Repairs & Maintenance - Finsbury Park

We are pleased to be partnering with a top Social Housing contractor in the search for a dynamic and skilled Customer Service Manager to join their team located in Finsbury Park. This is a fantastic opportunity for an individual keen on advancing their career with an industry-leading contractor.

As the Customer Service Manager, you will be responsible for overseeing the entire customer service function for the Repairs & Maintenance Contractor, which includes planning, customer care, and managing complaints.

Your main tasks will involve:

  • Prior experience in Social Housing repairs and upkeep
  • Managing a planning function for a mobile workforce, particularly within the Social Housing / Facilities Management field
  • Championing customer service excellence and resolving complaints effectively
  • Strong aptitude in people management
  • Proficiency in IT, including planning software
  • Directing and motivating a team effectively
  • Establishing and fostering positive working relationships with colleagues at various locations

This role is perfect for someone seeking advancement in the Social Housing sector, collaborating with a top contractor to ensure exceptional service standards are delivered to customers.