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IT Support Helpdesk Apprentice
2 weeks ago
Employer description:
Squire Technologies are based in the South West of the UK in Dorchester which offers a great country based lifestyle with good access to outstanding coastline and maritime facilities.
They have had year-on-year growth providing Carrier Grade Telecoms Products and Services to the Telecommunication Industry with deployments in more than 70 countries.
Overview:
You will have the opportunity to gain valuable skills and experience as you complete a IT AWS Cloud Support Specialist - Level 3 Apprenticeship.
What's in it for you:
Your role will be part of the Support Team within a dynamic and busy local Telecommunications Company and will work alongside individuals who are highly experienced and experts in their field.
This is a good opportunity for the right individual who is looking for a career in Telecommunications and wants to learn.
Duties:
You will be responsible for:
- Learning and becoming proficient in support systems and procedures
- Recording cases for customer faults
- Undertaking/assisting with IT/telecoms related projects
- Provide support to other members of the Support Team
- Understanding and configuring telephone systems
- Shadowing senior staff
What we are looking for:
You will need the following skills:
- Excellent written and spoken English
- Confident communicator
- Team player
- Able to work on own initiative
- Selfstarter
- Punctual
- Reliable
- Motivated
Entry requirements:
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Working week:
37.5 hours per week, Monday to Friday 9am to 5:30pm with 1 hour lunch break.
Future prospects:
Important information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
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