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Aston Martin Product Expert

3 months ago

Wilmslow, Cheshire East, United Kingdom Pendragon Full time

Product Expert

Stratstone Aston Martin Wilmslow**
A basic salary of £21,745 and a bonus of £4,000 with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.


Are you a confident customer service superstar who's passionate about cars? If so, we have a great opportunity for you to join the team as a Product Expert.


As a Product Expert, you will be a brand ambassador for the Centre by keeping up to date on all new technologies and products as they are released which will support a personal, high-quality and exclusive customer care and service.

Working alongside the sales team you will spend your time with customers, conducting a detailed and enthusiastic product explanation where required.


What does the role of a Product Expert?

  • You'll be a Product Expert and support Sales Associates with more niche or specific customer questions and requirements
  • You'll Collaborate and work closely with with the Digital Expert/Marketing to provide content for different Social Media streams
  • You'll be a true expert and fully knowledgeable around all Porsche products and technologies
  • You'll be the first point of contact for customers to help resolve instances of technical or troubleshooting issues
  • You'll be comfortable in providing indepth insights for Porsche Centre employees about products and technological updates

What do you need to succeed as a Product Expert?

  • You'll have previous customer facing experience preferably in the automotive/retail industry
  • You'll have the drive and passion to succeed in a fastpaced role and industry
  • You'll have a true passion for customer care, putting the customer at the heart of everything you do
  • You'll be able to absorb information quickly and effectively communicate this with your peers and customers
  • You'll be confident communicator who can engage and build relationships with customers quickly
  • You'll have great organisational and time keeping skills to manage your diary with your customers effectively