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Call Centre Advisor

3 months ago

Harlow, Essex, United Kingdom XBP Europe Full time

About XBP Europe
XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions.

Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.

Bills and payment processes are increasingly omni-channel and paperless. That's where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.

ROLES AND RESPONSIBILITIES

Job Title :
Operations clerk

  • Contact Centre

Reporting to :
Team Leader, Operations

Department :

BPO

PURPOSE

KEY DUTIES/RESPONSIBILITIES

  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by going the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets.

REQUIREMENTS

  • Previous experience in a customer service role preferred.
  • Track record of overachieving quota.
  • Strong verbal and written communication skills along with active listening.
  • Familiarity with CRM systems and practices preferred.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities and manage time effectively

GENERAL

  • Work in accordance with any and all health and safety requirements
  • Work in accordance with all data security and confidentiality requirements
Any other reasonable activity, as requested by a member of line management.

The employee is required to undertake any task for which they have been trained, have suitable qualifications and or experience as deemed by a member of management.


DISCLAIMER
XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.

Job Types:
Full-time, Contract

Benefits:

  • Health & wellbeing programme
  • Life insurance
  • Referral programme

Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID:
Call Center Advisor

  • Harlow