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Hotel Porter
7 days ago
Job Title:
Hotel Porter / Chauffeur
Department:
Hours: 40-45hrs per week / 5days a week
Reports to:
Assistant / Office Manager
Role Overview:
As the Front of House Porter/ Chauffeur at our charming country house, you play a crucial role in providing top-notch service and making our guests feel at home from the moment they arrive until they leave.
Welcome guests, provide information about the hotel and local attractions, and assist with any inquiries when the receptionist is unavailable.
Main Duties and Responsibilities:
Guests and Customer Service
- Keep reception informed about guest-related updates.
- Greet guests warmly and assist with inquiries.
- Offer valet parking for guests.
- Assist guests with luggage to their rooms.
- Conduct guided tours for guests and ensure they have everything they need.
- Maintain the reception area.
- Coordinate guest requests among different departments.
- Familiarize yourself with room layouts.
- Assist with night shifts in Reservations as needed.
- Coordinate Dog Dinners and other guest requests.
- Aid guests with inquiries like Wi-Fi access.
- Deliver newspapers to rooms daily.
- Monitor pool and garden areas.
- Communicate with maintenance and housekeeping teams.
- Help organize special events.
- Provide chauffeur services with professionalism.
- Report vehicle faults to management.
- Ensure vehicle safety standards are met.
- Keep the concierge desk organized.
- Log any maintenance issues.
- Report problems to the maintenance team promptly.
- Adhere to Health and Safety guidelines.
- Fulfill additional duties assigned by management.
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