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Head of Customer Support Operations
3 months ago
The Head of Customer Support Operations is a senior role within our client and requires a customer centric individual to lead the growing team of service and 1st line tech support teams in what is a thriving, professional environment.
For this role we are seeking an individual who has a background in telephone based Customer Service and 1st line Tech Support.
The customer support teams are responsible for the overall service provided to customers, whether this is the onboarding of new customers to the in-life servicing of existing customers, our clients aim is to build strong relationships with our customers whilst creating a great experience at every opportunity. To achieve this the Head of Customer Support Operations will work closely with the Head of Sales, Head of Field and the rest of the SLT to identify any issues, review our customer processes, manage incidents, work to reduce customer churn plus own other customer impacting activities.
Job Info
Job Title:
Head of Customer Support Operations
Company:
Cactus Search
Location:
Stoke, Staffordshire
Posted:
May 17th 2024
Closes:
Sector:
Customer Services
Contract:
Permanent
Hours:
Full Time
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