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Operations Resources Field Engineer

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StokeonTrent, Stoke-on-Trent, United Kingdom Operations Resources Full time

Job Summary: We are seeking an experienced Field Service Engineer to join our Operations Resources team. As a Field Service Specialist, you will be responsible for providing technical support and maintenance services to our clients' shops, covering a wide range of technical equipment including EPOS, IT, and AV systems.

Key Responsibilities:

  • Provide technical support and maintenance services to our clients' shops, ensuring that all equipment is functioning properly and efficiently.
  • Install, configure, and troubleshoot EPOS, IT, and AV systems, including network infrastructure, RF reception equipment, and security CCTV systems.
  • Work closely with our clients to understand their technical requirements and provide tailored solutions to meet their needs.
  • Collaborate with our internal teams to ensure seamless integration of technical services and support.
  • Participate in on-call rotation to provide emergency support services outside of regular working hours.

Requirements:

  • Minimum 2 years of experience as an EPOS, AV, or IT Field Engineer.
  • Full manual UK driver's license with no more than 6 points.
  • Ability to pass a DBS (criminal records check).
  • Strong technical knowledge of EPOS, IT, and AV systems, including network infrastructure and security CCTV systems.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Flexible working hours and on-call rotation.