Contact Centre Supervisor

2 weeks ago


Poole, Poole, United Kingdom Ocean Automotive Full time
Ocean Automotive is one of the South's most prestigious automotive groups, operating businesses across Dorset and Somerset.

We currently have an opportunity at Ocean Automotive (Poole Audi, Yeovil Audi, Volvo Cars Poole) for a Contact Centre Supervisor/Manager.


Working for two global automotive brands, you will need to be forward-thinking, enthusiastic and able to manage a variety of different tasks.

Reporting to the Group Marketing Manager, you will need to oversee members of the contact centre team and build effective relationships with other stakeholders across our businesses.


Responsibilities

  • Training, coaching and supporting the contact centre team
  • Reporting on the performance of the contact centre team against service and quality metrics
  • Creating and managing data/call lists, allocating calls and monitoring results
  • Database management
  • Answering inbound and making outbound calls as required
You will need to have experience managing a team at team leader/management level and the ability to manage multiple tasks/projects and adapt quickly in our fast paced environment

This role will be based at our Head Office in Poole, Dorset. Due to the need to offer comprehensive telephone coverage, this role is working full time Monday to Friday.


In return you can expect a benefits package that includes life insurance and a cash back plan after a qualifying period and access to a car benefit scheme.


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Poole: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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