Programme & Customer Coordinator

2 weeks ago


Preston, Lancashire, United Kingdom ENWL Full time

At Electricity North West, we thrive on being part of a customer focused team that likes to put their people first.

We are committed to building our teams to represent the local communities we serve and promoting the importance of inclusivity at work.

Our aim is to always encourage, support and develop our people to ensure everyone reaches their full potential.


Would you like to join us on our journey? where striving for zero carbon isn't just aspirational but a reality as part of our 'Leading the North West to Zero Carbon'.


We have a fantastic opportunity to join the team as a Programme & Customer Coordinator at our Preston or Salford office.


Our Role
Deliver a first class seamless Customer Experience. Providing expert advice and guidance throughout the journey.

You will work closely with our delivery partners to ensure that the project is completed in line with our customers desired power on date and take ownership during the delivery process.


What are we offering:

The opportunity to work for a dynamic and innovative organisation.

A competitive salary (depending on skills and experience) plus an attractive benefits package including, bonus scheme, 25 days annual leave increasing with service up to 30 days, staff healthcare, contributory pension scheme with employer contributions of up to 14%, plus many areas for professional development.


What we are looking for

  • Have proven experience delivering excellent customer service
  • Demonstrate in depth understanding of all elements of Domestic Customers 10/10 journey
  • Indepth working knowledge of GSOP & EGS8 regulatory requirements
  • Be proficient in use of SAP, SAP Portal & MS Office specifically Outlook and Excel
  • Have exceptional communications skills both written and verbal
  • Experience in challenging for continuous improvement
  • Influencing skills
  • Ability to work under pressure
  • Have a keen eye for detail and the ability to work accurately and maintain data integrity
  • Have excellent time management skills
  • Commercial awareness
  • Proven ability to work within an effective team
  • Effective relationship building


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