Customer Service Advisor

1 week ago

Cromer, Norfolk, United Kingdom Jewson Full time
This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities oftomorrow.

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo.

We are convinced that our continued success relies on the diverse skills, experiences, and backgroundsthat our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.


We'd love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you.

We have an exciting opportunity to join our already successful team in Jewson Cromer as a Sales Advisor. If you are passionate about delivering great service, and ready to utilise your sales experience, then this could be the opportunity you've been waitingfor

Is this role right for me?
First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you've never worked in this industry before, or had years of experience with one our competitors, you're just as likely to be a greatfit

  • Customer service experience, ideally working toward sales targets
  • Proactive, flexible and enthusiastic attitude
  • Demonstrable customer service focus, both face to face and over the phone
  • IT literate

Hours of Work
This is a Full-Time position, working Monday to Friday, between 7am and 5pm plus every other Saturday from 8am to 12pm

What will I be doing in the role?
Our Sales Advisor is one of our most important roles in the business.

A great Sales Advisor will help keep our business running smoothly, and continue to build and develop customer relationships and sales opportunities.

To support the business, you will;

  • Maximise customer interactions to support achievement of sales and profit targets through upselling and crossselling relevant products offering specific product advice
  • Develop new customer accounts and lapsed accounts
  • Realise full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly
  • Ensure all customer orders are fulfilled in a timely fashion
  • Support all Company initiatives
  • Follow plans to continuously improve customer experience
  • Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
  • Continuously look for opportunities to improve product and industry knowledge
What benefits do we offer our employees?

  • A competitive salary
  • A discretionary bonus scheme
  • Opportunities for career progression and development
  • 31 days' holiday (including bank holidays), plus the option to buy or sell additional days
  • A defined contribution pension scheme
  • Great discounts across high street chains, online stores and holiday agents
  • Saint-Gobain Life Assurance Scheme
  • Access to a leading health and wellbeing portal

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