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Medical Receptionist
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To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients.
To comply with the protocols in place at the practice for the workflow of correspondence.
To handle telephone calls into the service from patients, relatives and health care professionals confidently and appropriately, regularly providing and receiving complex and sensitive information processing requests and recognising when it is appropriate to escalate to clinicians and other colleagues.
To recognise the diverse needs and individuality of patients and to demonstrate the ability to act with tact, diplomacy and sensitivity.
To communicate at the appropriate level providing clear information and guidance when dealing with patients fears and lack of understanding.
This role may regularly involve dealing with distressed or emotional patients over the phone.Taking accurate messages and ensuring these are passed on to the relevant person in a timely manner
Explain practice arrangements and formal requirements to new patients and to comply with the practice procedure for the registration of new patients, temporary patients and those seen as emergency or immediately necessary.
Taking appropriate action in relation to Subject Access Requests and understanding what information can be provided and the timescales as per practice policy.
Enter requests for home visits onto Computer including all relevant information.
Action requests for ambulance and other patient transportation and enter details including reference numbers onto patients clinical record
Report to the appropriate Manager any matter affecting patient confidentiality, safety or security
To provide supervision and support to new starters, temporary staff and apprentices where required
To be committed to working within a changing environment, responding positively to new demands and changes.
To be an active team member recognising potential problems and escalating these and any constructive ideas for improvement on to the appropriate person.
Responsible for end of day check, lock and secure premises at night as and when directed, checking that the telephone system has transferred correctly to the Out of Hours service, providing emergency dispensing.
Salary:
£10.00-£10.53 per hour
Benefits:
- Company pension
- Free parking
- Onsite parking
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Cromer, Norfolk: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
Application deadline: 02/06/2023
Reference ID:
Reception /Admin