Swedish/ Norwegian Customer Support Agent

2 weeks ago


Camden Area, Greater London, United Kingdom BettingJobs Full time
BettingJobs


are working with highly successful iGaming operator with a proven track-record within the online casino space, who are looking to add a Swedish/Norwegian Customer Support Agent to their team in London, Malta or Barcelona.


The successful candidate will be the Swedish/Norwegian ambassador for the company, liaising directly with the players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough, and friendly responses.

They will strive to ensure the players' experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.


Responsibilities & Requirements:
n

  • Answer chats and emails to customers accurately and exceeding their expectations within the target timescales.n
  • Provide excellent customer service on the Casino products in an expedient mannern
  • Identify, research, and resolve customer issues.n
  • Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers.n
  • Work as part of a team to improve the overall performance of the Customer Service.n
  • Provide all CSR duties in Swedish, Norwegian and English.n
  • Proven problem-solving skills.n
  • High level of attention to detail.n
  • Ability and desire to deliver exceptional levels of Customer Service.n
  • Clear thinking and problem solving.n
  • Flexible and willing to work daily/evening shifts.


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