Current jobs related to Contact Centre Advisor - Durham, Durham - Pulman Group

  • CDM Advisor

    4 days ago

    Durham, Durham, United Kingdom Brandon James Full time

    CDM Advisor OpportunityA leading construction consultancy in the North East is seeking a skilled CDM Advisor to join their team in Durham. As a CDM Advisor, you will play a crucial role in ensuring compliance with CDM regulations and health and safety standards across various projects.Key ResponsibilitiesConduct site inspections to ensure compliance with...

  • CDM Advisor

    5 days ago

    Durham, Durham, United Kingdom Brandon James Full time

    CDM Advisor OpportunityA leading construction consultancy in the North East is seeking a skilled CDM Advisor to join their team in Durham. As a CDM Advisor, you will play a crucial role in ensuring compliance with CDM regulations and health and safety standards across various projects.Key ResponsibilitiesConduct site inspections to ensure compliance with...

  • CDM Advisor

    3 days ago

    Durham, Durham, United Kingdom Brandon James Full time

    CDM Advisor OpportunityA leading construction consultancy in the North East is seeking a skilled CDM Advisor to join their team in Durham. As a CDM Advisor, you will play a crucial role in ensuring compliance with CDM regulations and health and safety standards across various projects.Key ResponsibilitiesConduct site inspections to ensure compliance with...

  • CDM Advisor

    3 days ago

    Durham, Durham, United Kingdom Brandon James Full time

    CDM Advisor OpportunityA leading construction consultancy in the North East is seeking a skilled CDM Advisor to join their team in Durham. As a CDM Advisor, you will play a crucial role in ensuring compliance with CDM regulations and health and safety standards across various projects.Key ResponsibilitiesConduct site inspections to ensure compliance with...

  • CDM Advisor

    4 days ago

    Durham, Durham, United Kingdom Brandon James Ltd Full time

    CDM Advisor RoleA leading construction consultancy in the North East is seeking a skilled CDM Advisor to provide expert advice on Construction (Design and Management) Regulations 2015 to clients across various sectors.Key Responsibilities:Conduct design risk assessments and assist in the preparation of pre-construction information (PCI)Review construction...

  • CDM Advisor

    7 days ago

    Durham, Durham, United Kingdom Brandon James Ltd Full time

    CDM Advisor RoleA leading construction consultancy in the North East is seeking a skilled CDM Advisor to provide expert advice on Construction (Design and Management) Regulations 2015 to clients across various sectors.Key Responsibilities:Conduct design risk assessments and review construction phase plans to ensure compliance with CDM regulations.Assist in...

  • CDM Advisor

    1 week ago

    Durham, Durham, United Kingdom Brandon James Ltd Full time

    CDM Advisor RoleA leading construction consultancy in the North East is seeking a skilled CDM Advisor to provide expert advice on Construction (Design and Management) Regulations 2015 to clients across various sectors.Key Responsibilities:Conduct design risk assessments and review construction phase plans to ensure compliance with CDM regulations.Assist in...

  • CDM Advisor

    5 days ago

    Durham, Durham, United Kingdom Brandon James Ltd Full time

    CDM Advisor RoleA leading construction consultancy in the North East is seeking a skilled CDM Advisor to provide expert advice on Construction (Design and Management) Regulations 2015 to clients across various sectors.Key Responsibilities:Conduct design risk assessments and assist in the preparation of pre-construction information (PCI)Review construction...

  • CDM Advisor

    6 days ago

    Durham, Durham, United Kingdom Brandon James Full time

    CDM Advisor OpportunityA leading construction consultancy in the North East is seeking a skilled CDM Advisor to contribute to their team's success in Durham. With a strong focus on compliance and health and safety standards, this role offers a unique chance to work on diverse projects and collaborate with professionals.Key ResponsibilitiesConduct site...

  • CDM Advisor

    6 days ago

    Durham, Durham, United Kingdom Brandon James Full time

    CDM Advisor OpportunityA leading construction consultancy in the North East is seeking a skilled CDM Advisor to contribute to their team's success in Durham. With a strong focus on compliance and health and safety standards, this role offers a unique chance to work on diverse projects and collaborate with professionals.Key ResponsibilitiesConduct site...

  • Parts Advisor

    6 days ago

    Durham, Durham, United Kingdom CONSULT2RECRUIT LTD Full time

    Job OpportunityParts Advisor RoleWe are seeking a skilled Parts Advisor to join our team at CONSULT2RECRUIT LTD.Key Responsibilities:Respond to customer inquiries to promote and secure parts sales.Collaborate with suppliers to procure parts at competitive prices while maintaining optimal stock levels.Work closely with the Branch Manager to achieve monthly...

  • Parts Advisor

    6 days ago

    Durham, Durham, United Kingdom CONSULT2RECRUIT LTD Full time

    Job OpportunityParts Advisor RoleWe are seeking a skilled Parts Advisor to join our team at CONSULT2RECRUIT LTD.Key Responsibilities:Respond to customer inquiries to promote and secure parts sales.Collaborate with suppliers to procure parts at competitive prices while maintaining optimal stock levels.Work closely with the Branch Manager to achieve monthly...

  • Customer Service Representative

    4 days ago

    Durham, Durham, United Kingdom Greenbean Full time

    Customer Service Advisor RoleWe are seeking highly skilled Customer Service Advisors to join our team at Greenbean in Durham. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide product...

  • Customer Service Representative

    5 days ago

    Durham, Durham, United Kingdom Greenbean Full time

    Customer Service Advisor RoleWe are seeking highly skilled Customer Service Advisors to join our team at Greenbean in Durham. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide product...

  • Customer Service Advisor

    4 days ago

    Durham, UK, County Durham, United Kingdom Greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...

  • Customer Support Specialist

    3 weeks ago

    Durham, Durham, United Kingdom Randstad Construction and Property Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Customer Operations Call Centre, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    4 days ago

    Durham, Durham, United Kingdom Greenbean Full time

    Job OpportunityWe are seeking a Customer Service Advisor to work in our Durham call centre on a long-term, temporary basis.As a Customer Service Advisor, you will be responsible for assisting customers with their savings accounts and personal information, while working on internal systems and providing excellent customer care.The successful candidate will...

  • Customer Service Representative

    4 days ago

    Durham, Durham, United Kingdom Greenbean Full time

    Job OpportunityWe are seeking a Customer Service Advisor to work in our Durham call centre on a long-term, temporary basis.As a Customer Service Advisor, you will be responsible for assisting customers with their savings accounts and personal information, while working on internal systems and providing excellent customer care.The successful candidate will...

  • Customer Service Representative

    3 weeks ago

    Durham, Durham, United Kingdom Randstad Construction and Property Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Customer Operations Call Centre, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries...

  • Customer Service Representative

    3 weeks ago

    Durham, Durham, United Kingdom Greenbean Full time

    We are seeking a Customer Service Advisor to join our team at Greenbean in a long-term, temporary ongoing basis.As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients. To excel in this role, a customer service background or call centre experience is highly beneficial.Key responsibilities...

Contact Centre Advisor

3 months ago

Durham, Durham, United Kingdom Pulman Group Full time

Contact Centre Advisor - Skoda, Belmont, Durham
We have an exciting opportunity for an individual to join our Service Bookings team. This role will be the initial contact for customers booking their vehicle service requirements.

You will be part of a fantastic small team working in the heart of our busy Skoda dealership in Durham.


The Role:

This role is ideally suited to an individual with strong administrator and communication skills, with an outstanding customer focus.

Responsible for taking car service bookings for Volkswagen, SEAT and SKODA customers, you'll be able to demonstrate a track record of achieving KPI's.


Main duties include:

  • Liaising with front of house servicing, workshop and parts departments to complete orders
  • Provide advice on the types of services available to each customer.
  • Highlight and convert upselling opportunities.
  • Selling Pulman service plans.
  • Demonstrate excellent communication skills and be able to work constructively with your colleagues.
  • Inbound and outbound customer calls
  • Ensure complete customer satisfaction and deliver a fantastic customer experience.

Relevant Experience Required:

  • 1year experience in a customer service role

Pulman Perks:

At Pulman we like to say thank you to our fantastic employees by offering them competitive salaries and additional benefits:

  • 25 days holiday allowance, rising with length of service
  • Average holiday pay
  • Company pension scheme
  • Employee benefit scheme
  • Training and progression opportunities
  • Free uniform annually
  • Free eye test and dentist checkup annually
  • Free Flu jabs
  • Death in service benefit

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. They are a top Volkswagen Group retailer representing Volkswagen, SEAT and SKODA, with sites across Durham, Sunderland & Cramlington. People are at the heart of their strategy, with over 250 employees they are truly one big Pulman family.

Pulman want to match and exceed customers' expectations whilst giving them a truly enjoyable experience that they will not find anywhere else.

This is a full time permanent role which offers varying shift patterns covering Monday to Sunday and attracts a fantastic basic salary with an OTE of £30,000

Job Types:
Full-time, Permanent

Salary:
Up to £30,000.00 per year

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Employee discount
  • Health & wellbeing programme

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Commission pay

Experience:

- customer service: 2 years (preferred)

Work Location:
In person