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Admin Lead

3 months ago

Cannock, Staffordshire, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time
An exciting opportunity has arisen for a band 4 admin lead within Holmcroft Surgery, within the Primary Care Directorate.


You will offer support and guidance to the admin and clerical staff within the team and offer direct support to the Service Manager.

Responding to appropriate requests for information

Acting on correspondence - responding to, or referring to the appropriate person

Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (ie patients, carers, complexity)

Liaison with partner services and organisations

Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing

Handling telephone queries

Assisting patients/clients/relatives with non-clinical advice


Teaching and supporting new Admin team members and providing aspects of the team induction and training to new starters regarding the building and admin processes.

1 of only 2 specialist mental health Trusts in England with an overall 'Outstanding' rating from the Care Quality Commission

20th consecutive year of achieving financial surplus making us one of the top financial performers in the region

Best performing mental health Trust in the NHS Staff Survey

Wellbeing Academy offering a wide range of courses, workshops and activities to support people to discover interests and develop their skills on their mental health recovery journey

Praised by our service users for our commitment to partnership in involving them in deciding our priorities and making our appointments

Highest score in the country for creating a safe environment free from bullying and harassment

Fantastic record of winning awards, nominations and accolades throughout the year from health, care and research publications and organisations

The role will require capacity to make decisions, which may require consideration of a range of options, such as:
Judgements on how to deal with enquiries, patients/carers/external contact

Prioritising work, resolving conflicting diary appointments and schedule


Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems.

Particular systems used in this role are detailed under 'Specialist/Technical requirements'.

This may include activities such as:
Taking and transcribing formal minutes

Producing statistical reports

Maintaining information systems

Recording messages within the Electronic Patient Record system

Disseminating and distributing key information within team

Please refer to Job description for full information.